FREQUENTLY ASKED QUESTIONS

The Customer Service staff of The Wall Street Journal Online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The Wall Street Journal online archive, we offer the following answers to some of the most commonly asked questions:

 
What is available in the archive?
The Wall Street Journal archive includes locally written articles from July 8, 1889 through December 31, 1989.


 
What is not contained in the archive?
The Wall Street Journal archive does not include advertising.


 
Where is the photo/illustration/chart?
The historical archives (1889 - 1989) do contain many graphics, however, some photographs are blocked due to copyright concerns.



 
How do I purchase articles online?
Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.

You may choose to print the document or save it for your personal review later on. Since you have access to this document for 90 days, you may complete the same search and retrieve the document again during this time period.



 
What forms of payment are accepted for purchasing articles?
Accepted forms of payment for purchasing articles:

VISA Master Card American Express Discover/Novus
(Billed by ProQuest Archiver)



 
What is your refund policy?
Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides a detail explanation of why they are dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at mypqabilling@pqarchiver.com.

Refunds for passes will be pro-rated based upon duration since purchase and usage.

No refunds can be given more than 60 days following the original purchase date.



 
What is ProQuest Archiver (PQA)?
ProQuest Archiver provides commerce for publishers on the Web. Visit myPQA to learn more.


 
How do I order back issues of The Wall Street Journal?

Currently, we do not offer this service.



 
How do I get reprints of an article that appeared in The Wall Street Journal?

Please visit Dow Jones Reprints to purchase reprints of an article.



 
How do I get reprints of a photo that appeared in The Wall Street Journal?

Please visit Dow Jones Reprints to purchase reprints of a photo.



 
How do I get better search results?
Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.

Using AND narrows the search, using OR broadens the search, and using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results. NEAR/number and PRE/number control how close your search terms must be to one another. PRE/number also checks that words found are in the same order as in your search expression. For more detail, visit Search Tips.



 
What part of the article is actually searched for my search term?
The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.


 
How do I browse articles that appeared on one specific day?
On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.


 
What if I can't find my article?
Please review the Search Tips for helpful information, as well as How do I get better search results?. Unfortunately, we are unable to provide research assistance for the archives.


 
What formats are available for viewing an article?
You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:

Preview - The free Preview provides bibliographic information about the article, such as author and publication date, and a brief summary. This format contains no photos.

Full Text - The Full Text version includes the citation and abstract, along with the complete text of the article. This format contains no photos.

Text+Graphics - The Text+Graphics format provides the citation, abstract, and full text of the article, as well as all important graphics such as photographs, illustrations, or charts that were originally published with the article.

Article Image - Article Image refers to a black and white scanned image of the article as it was originally printed, delivered in Portable Document Format (PDF).

Page Image - Page Image refers to a black and white scanned page of the article as it was originally printed, delivered in Portable Document Format (PDF).



 
How do I print a historic article image PDF so I can view it?
Please click here for instructions on printing article PDF's using Adobe.


 
What if I have a question that cannot be answered by the frequently asked questions?
If you still have questions after checking the frequently asked questions, please contact Customer Service.


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