"What we found in a lot of these cases is that the person knows when they joined, but a month or two later, they've forgotten," says [Richard Fernandes], who canceled [Rita Zeidner]'s membership. He adds that if she had stayed on the customer-service line longer, a human would have picked up and helped cancel her membership. "We are not in the business of convincing consumers to keep a service they don't want. They can get a refund," he says.
Zeidner concedes she has clicked on "get cash back" offers. "I don't know if this is the case here," she says, adding that she does not recall using a WLI $10 coupon or getting all those e-mails. "But yeah, I've played the fool. . . . Obviously, these guys are way smarter than I am."
"You never even want to click the X in the corner if you are suspicious of a pop-up," he says, explaining that some dishonest advertisers "crosswire" pop-ups so that clicking the X is the same as clicking "yes." "Instead," he says, "press the ctrl-alt-del buttons, and when the task bar manager comes up, press 'end task' for the title of that pop-up."
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