Frequently Asked Questions
The Customer Service staff of The Times-Shamrock online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The Times-Shamrock online archive, we offer the following answers to some of the most commonly asked questions:
The Times-Shamrock archive includes locally written articles from 07/10/2005 through the present.
The Times-Shamrock archive does not include advertising.
Only text is included in the current archives 2005 - present. Photos, charts, illustrations and other graphics are not included. Please see What is not contained in the archives? for more information.
Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.
Accepted forms of payment for purchasing articles:
Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at firstname.lastname@example.org.
ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.
Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.
The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.
On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.
Please review the Search Tips for helpful information, as well as How do I get better search results?. Unfortunately, we are unable to provide research assistance for the archives.
For the current full text archives:
You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:
If you still have questions after checking the frequently asked questions, please contact Customer Service. Please keep in mind that assistance is available only for technical and account-related issues. Research assistance is not provided.