Frequently Asked Questions
Advanced Saved Help

The Customer Service staff of The Toronto Star online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The Toronto Star online archive, we offer the following answers to some of the most commonly asked questions:

 
What is available in the Toronto Star archive?
The Toronto Star Archive includes text articles from 1985 through the present and Toronto Star digital page images from January 1894 until December 2011.


 
What is not contained in the Toronto Star archives?
The text search does not contain:

  •  Obituaries
  •  Birth announcements
  •  Wedding announcements
  •  Real Estate
  •  Photographs, Charts, Illustrations
  •  Classified and other advertising
  •  Legal Notices
  •  Weather Pages
  •  Sports Statistics
  •  Comics

In most cases, you will find this content in the digital page images.


 
How do I purchase articles online?
After you conduct a search, a screen will come up with the results You may view a summary of the document for free. Once you identify which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.

You may choose to print the document or save it for your personal review later on.



 
What forms of payment are accepted for purchasing articles?
Accepted forms of payment for purchasing articles:

VISA Master Card
(Billed by ProQuest Archiver)



 
What is your refund policy?
Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at mypqabilling@pqarchiver.com.

Refunds for passes will be pro-rated based upon duration since purchase and usage.

No refunds can be given more than 60 days following the original purchase date.



 
What is ProQuest Archiver (PQA)?
ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to sign in to your account and learn more.


 
How do I order back issues of The Toronto Star?
We have back issues available for the last 30 days. You may request a back issue by calling:
Star Circulation
416-367-2126 or by email: singlecopy@thestar.ca



 
How can customers purchase articles/issues that predate what is offered in the online archives?
Please visit the Toronto Public library ( www.tpl.toronto.on.ca ) to access microfilm.


 
How do I get reprints of an article that appeared in The Toronto Star?
Please contact Torstar Syndication Services: licensing@torstar.com


 
How do I get reprints of a photo that appeared in The Toronto Star?
Please visit us at http://starstore.ca/collections/custom-request-1/products/request-a-photograph to request a photograph and review pricing.


 
How do I get better search results?
Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.

  • Using AND narrows the search
  • Using OR broadens the search
  • Using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results.
  • NEAR/number and PRE/number control how close your search terms must be to one another. PRE/number also checks that words found are in the same order as in your search expression.

For more detail, visit Search Tips.



 
What part of the article is actually searched for my search term?
The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.


 
How do I browse articles that appeared on one specific day?
On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.


 
What if I can't find my article?
Please review the Search Tips for helpful information. Unfortunately, we are unable to provide research assistance for the archives.


 
What formats are available for viewing an article?
You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:

Preview - The free Preview provides bibliographic information about the article, such as author and publication date, and a brief summary. This format contains no photos!

Full Text - The Full Text version includes the citation and abstract, along with the complete text of the article. This format contains no photos!

Page Image - Page Image refers to a black and white scanned page of the newspaper as it was originally printed, delivered in Portable Document Format (PDF).



 
How do I print a Toronto Start Page Archive page image PDF so I can view it?
Please click here for instructions on printing page PDF's using Adobe.


 
What if I have a question that cannot be answered by the Frequently Asked Questions?
If you still have questions after checking the frequently asked questions, please contact Customer Service. Please keep in mind that assistance is available only for technical and account-related issues. Research assistance is not provided.


 
To whom should we direct comments about articles or the Toronto Star?
You can email your comments to city@thestar.ca