Frequently Asked Questions
The Customer Service staff of The Toronto Star online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The Toronto Star online archive, we offer the following answers to some of the most commonly asked questions:
The Toronto Star Archive includes text articles from 1985 through the present and Toronto Star digital page images from January 1894 until December 2011.
The text search does not contain:
After you conduct a search, a screen will come up with the results You may view a summary of the document for free. Once you identify which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.
Accepted forms of payment for purchasing articles:
Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at email@example.com.
ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to sign in to your account and learn more.
We have back issues available for the last 30 days. You may request a back issue by calling:
Please visit the Toronto Public library ( www.torontopubliclibrary.ca ) to access microfilm.
Please contact Torstar Syndication Services: firstname.lastname@example.org
Please visit us at http://starstore.ca/collections/custom-request-1/products/request-a-photograph to request a photograph and review pricing.
Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.
The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.
On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.
Please review the Search Tips for helpful information. Unfortunately, we are unable to provide research assistance for the archives.
You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:
Please click here for instructions on printing page PDF's using Adobe.
If you still have questions after checking the frequently asked questions, please contact Customer Service. Please keep in mind that assistance is available only for technical and account-related issues. Research assistance is not provided.
You can email your comments to email@example.com