Frequently Asked Questions
Basic Advanced Saved Help

The Customer Service staff of The Tampa Bay Times online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The Tampa Bay Times online archive, we offer the following answers to some of the most commonly asked questions:

 
What is available in the archive?

Everything in these digital archives was published in the print version of the Tampa Bay Times (formerly the St. Petersburg Times) daily newspaper. The newspaper's print archives from 1/1/1987 to the present have been placed online in searchable format.

The various categories of information include:

  • News stories from all sections of the paper
  • Arts and Entertainment
  • Business
  • Columns
  • Computers and Technology
  • Editorials
  • Home & Garden
  • Letters to the Editor
  • Lottery Numbers
  • Obituaries
  • Outdoors
  • Real Estate
  • Special Series and Special Sections (Football, Spring Training, Know Your Candidates, etc.)
  • Sports
  • Taste (Food)
  • Travel
  • Weekend (Arts & Entertainment)
  • Xpress

 
What is NOT available in the archive?

The following is material that does not appear in these digital archives:

  • Syndicated articles such as "Dear Abby" or "Click and Clack Talk Cars.
  • Opinion Page syndicated columnists such as Paul Krugman and Charles Krauthammer
  • Articles the Tampa Bay Times has purchased from other publications for print usage only
  • Articles sold to the Tampa Bay Times by writers who have not given the paper permission to republish their work online
  • Classified or display advertising
  • Photos
  • Charts and Graphs
  • Sports coverage of teams and events unless articles are written by Tampa Bay Times reporters. (This means no sports stories from the Associated Press or other services are placed in these digital archives.)
  • Sports agate (the scores and lists that appear in the paper in tiny type)
  • Calendar items, which include briefs and lists of when and where events are taking place

 
How frequently do you update the archive?

There is a daily update Monday through Friday.


 
Where is the photo/illustration/chart?
Only text is included in the current archives 1987 - present. Photos, charts, illustrations and other graphics are not included. Please see What is not contained in the archives? for more information.


 
How do I purchase articles online?
Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.

You may choose to print the document or save it for your personal review later on. Since you have access to this document for 90 days, you may complete the same search and retrieve the document again during this time period.


 
What forms of payment are accepted for purchasing articles?
Accepted forms of payment for purchasing articles:

VISA Master Card American Express Discover/Novus
(Billed by ProQuest Archiver)


 
What is your refund policy?
Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at mypqabilling@pqarchiver.com.

Refunds for passes will be pro-rated based upon duration since purchase and usage.

No refunds can be given more than 60 days following the original purchase date.


 
What is ProQuest Archiver (PQA)?
ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.

 
How do I find all articles associated with a given section?

Select a Section in the dropdown box and enter a date range. Leave the Search box blank and click the Search button. The results will include all articles that appeared in that Section for the given date range.


 
How do I order back issues of The Tampa Bay Times?

You can order back issues by contacting the Customer Service department at 727-893-8111 or by writing to 490 1st Avenue South, St. Petersburg, FL, 33701. Email orders are not taken. Charges vary.


 
Can I order reprints of photos?

Only photos taken by Tampa Bay Times staff photographers and freelancers are available as reprints. Visit the Times Online Store at www.tampabay.com/store to place an order.


 
How do I get better search results?
Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.

Using AND narrows the search, using OR broadens the search, and using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results. NEAR/number and PRE/number control how close your search terms must be to one another. PRE/number also checks that words found are in the same order as in your search expression. For more detail, visit Search Tips.


 
What part of the article is actually searched for my search term?
The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.

 
How do I browse articles that appeared on one specific day?
On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.

 
What if I can't find my article?
Please review the Search Tips for helpful information, as well as How do I get better search results?. Unfortunately, ProQuest Archiver is unable to provide research assistance for the archives. However, more information is available here.

 
How do I find an obituary?
For the current full text archives:
To search for an obituary use the Advanced Search; next, in the Headline prompt box list the person's name this way:
  first name pre/3 last name
    Example: john pre/3 doe.
(Using the proximity of pre/3 tells the system to find the first name 3 words before the last name; this takes into account the use of a middle initial or a nickname.)

 
Does the Tampa Bay Times offer research services for customers who need assistance in locating articles?

Yes. Our fee-based research service Information Station can help. Phone 727.893.8337 or e-mail erieman@tampabay.com for more information.


 
What formats are available for viewing an article?
You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:

Preview - The free Preview provides bibliographic information about the article, such as author and publication date, and a brief summary. This format contains no photos.

Full Text - The Full Text version includes the citation and abstract, along with the complete text of the article. This format contains no photos.


 
How do I get a subscription to The Tampa Bay Times?

To subscribe to the print edition, go to the online subscription page or call 1-800-888-7012.
To subscribe to the electronic edition, an exact replica of the print edition, go to tampabay.com/mytampabaytimes.
Includes 1 year of archives.


 
What if I have a question that cannot be answered by the Frequently Asked Questions?
If you still have questions after checking the frequently asked questions, please contact Customer Service. Please keep in mind that assistance is available only for technical and account-related issues. Research assistance is not provided.


  • 490 First Avenue South
  • St. Petersburg, FL 33701
  • 727-893-8111