southbendtribune.com

Frequently Asked Questions
Basic Advanced Saved Help

The Customer Service staff of The SouthBendTribune online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The SouthBendTribune online archive, we offer the following answers to some of the most commonly asked questions:

 
What is available in the archive?
SouthBendTribune archive includes locally written articles from 12/26/1991 through the present.

The archive includes:
  • Obituaries
  • Birth announcements
  • Real Estate
  • Letters to the Editor
  • Wedding Announcements
  • Sports Statistics


 
What is not contained in the archive?
SouthBendTribune archive does not include advertising.

The archive does not include:
  • Classifieds
  • Legal Notices
  • Weather Pages
  • Advertising
  • Photographs
  • Classifieds
  • Comics
  • Charts


 
Where is the photo/illustration/chart?
Only text is included in the current archives 1991 - present. Photos, charts, illustrations and other graphics are not included. Please see What is not contained in the archives? for more information.



 
How do I purchase articles online?
Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.

You may choose to print the document or save it for your personal review later on. Since you have access to this document for 90 days, you may complete the same search and retrieve the document again during this time period.



 
What forms of payment are accepted for purchasing articles?
Accepted forms of payment for purchasing articles:

VISA Master Card American Express Discover/Novus
(Billed by ProQuest Archiver)



 
What is your refund policy?
Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at mypqabilling@pqarchiver.com.

Refunds for passes will be pro-rated based upon duration since purchase and usage.

No refunds can be given more than 60 days following the original purchase date.



 
What is ProQuest Archiver (PQA)?
ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.


 
How do I order back issues of SouthBendTribune?

You may request an issue reprint (for the last 3 years) by contacting:

    Maria Leyba
    574-235-6101
    or by email:mleyba@sbtinfo.com

You also may write a note containing your name, address, daytime phone number, day and date of the issue, and a check or money order for the appropriate amount* to:

    Maria Leyba
    225 W. Colfax Ave
    South Bend
    IN 46626

NOTE: The rates are $26.45 Including tax + $10 if mailed. Please note: All back issues are subject to availability and are sold on a first-come, first-serve basis.



 
How do I get reprints of an article that appeared in SouthBendTribune?

Currently, we do not offer this service.



 
How do I get reprints of a photo that appeared in SouthBendTribune?

You may obtain photo reprits from Photo Reprints.

NOTE: The cost varies per photo. All photo reprints are subject to availability.



 
How do I get better search results?
Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.

Using AND narrows the search, using OR broadens the search, and using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results. NEAR/number and PRE/number control how close your search terms must be to one another. PRE/number also checks that words found are in the same order as in your search expression. For more detail, visit Search Tips.



 
What part of the article is actually searched for my search term?
The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.


 
How do I browse articles that appeared on one specific day?
On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.


 
What if I can't find my article?
Please review the Search Tips for helpful information, as well as How do I get better search results?. Unfortunately, we are unable to provide research assistance for the archives.


 
How do I find an obituary?
For the current full text archives:
To search for an obituary use the Advanced Search; next, in the Headline prompt box list the person's name this way:
  first name pre/3 last name
    Example: john pre/3 doe.
(Using the proximity of pre/3 tells the system to find the first name 3 words before the last name; this takes into account the use of a middle initial or a nickname.)


 
I'm having trouble finding an article. Do you have search assistance?

Currently, we do not offer this service.



 
What formats are available for viewing an article?
You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:

Preview - The free Preview provides bibliographic information about the article, such as author and publication date, and a brief summary. This format contains no photos.

Full Text - The Full Text version includes the citation and abstract, along with the complete text of the article. This format contains no photos.



 
What if I have a question that cannot be answered by the Frequently Asked Questions?
If you still have questions after checking the frequently asked questions, please contact Customer Service. Please keep in mind that assistance is available only for technical and account-related issues. Research assistance is not provided.


 
To whom should we direct comments about articles or the publication (s)?
You can email your comments to Kathy Ginter at kginter@sbtinfo.com
or you can call 574-235-6347.