The Customer Service staff of The Naval Institute online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The Naval Institute online archive, we offer the following answers to some of the most commonly asked questions:

• What is available in the archive?
  
  
• What is not contained in the archive?
  
  
• How do I purchase articles online?
  
  
• What forms of payment are accepted for purchasing articles?
  
  
• What is your refund policy?
  
  
• What is ProQuest Archiver (PQA)?
  
  
• How do I order back issues of Proceedings or Naval History?
  
  
• How do I get photocopies of Proceedings or Naval History articles?
  
  
• How do I get reprints of an article that appeared in Proceedings or Naval History?
  
  
• How do I get reprints of a photo that appeared in Proceedings or Naval History?
  
  
• How do I get better search results?
  
  
• What part of the article is actually searched for my search term?
  
  
• How do I browse articles that appeared in one specific issue?
  
  
• What if I can't find my article?
  
  
• I'm having trouble finding an article. Do you have search assistance?
  
  
• What formats are available for viewing an article?
  
  
• How do I get a print subscription to Proceedings or Naval History?
  
  
• What if I have a question that cannot be answered by the Frequently Asked Questions?
  
  

The Proceedings archive includes text of articles from February 1997 through one issue ago. The Naval History archive includes text of articles from April 1987 through one issue ago.

The Naval Institute archive does not include advertising. Articles prior to February 1997 for Proceedings and April 1987 for Naval History are not yet available online. However, they may be purchased through back issues or reprints. Some items appearing in http://www.navalinstitute.org/ also are not included in the Archives.

Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.

You may choose to print the document or save it for your personal review later on. Since you have access to this document for 90 days, you may complete the same search and retrieve the document again during this time period.

Accepted forms of payment for purchasing articles:

(Billed by ProQuest Archiver)

Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at mypqabilling@pqarchiver.com.

Refunds for passes will be pro-rated based upon duration since purchase and usage.

No refunds can be given more than 60 days following the original purchase date.

ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.

We have back issues of Proceedings from 1971 to the present. We have back issues of Naval History from its inception in April 1987 to the present. You may request a back issue by calling Naval Institute Customer Service (410) 224-3378 or (800) 233-8764 or by email: customer@navalinstitute.org

You also may write a note containing your name, address, daytime phone number, day and date of the issue, and a check or money order for the appropriate amount to:

    Proceedings/Naval History
    2062 Generals Hwy
    Annapolis, MD 21401

All back issues are subject to availability. Back issues of Proceedings from the most recent 24 months are $3.95 (regular issue) or $8.95 (May issue). Issues older than 24 months back to 1980 are $8 (regular issue) and $10 (May issue). Back issues of Naval History are $3.95. Postage and handling are additional. Naval Institute members receive a 20% discount.

You may request photocopies of articles (subject to availability) by calling: Ann Hassinger (410) 295-1023 or by email to ahassinger@navalinstitute.org

You also may write a note containing your name, address, daytime phone number, day and date of the issue, and a check or money order for the appropriate amount to:

    Proceedings/Naval History
    291 Wood Road
    Annapolis, MD 21402

Photocopies of articles are $8 (Naval Institute members) and $10 (non-members).

Currently, we do not offer this service.

You may request reprints of photos and illustrations (subject to availability) by calling Dawn Stitzel (410) 295-1021 or by email: dstitzel@navalinstitute.org

You also may write a note containing your name, address, daytime phone number, day and date of the issue, and a check or money order for the appropriate amount* to:

    Proceedings/Naval History
    291 Wood Road
    Annapolis, MD 21402

* Please call the number above for pricing.

Note: All photo reprints are subject to availability.

Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.

Using AND narrows the search, using OR broadens the search, and using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results. WITHIN and ADJ controls how close your search terms must be to one another. ADJ also checks that words found are in the same order as in your search expression. For more detail, visit Search Tips.

The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.

On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.

Please review the Search Tips for helpful information, as well as How do I get better search results?. Unfortunately, ProQuest Archiver is unable to provide research assistance for the archives. However, more information is available here.

Proceedings and Naval History have paid research assistance. You may contact the Research Library staff by calling: Ann Hassinger (410) 295-1023 or by email: ahassinger@ avalinstitute.org

Research assistance is billed, per article, at a rate of $8 (Naval Institute members) and $10 (non-members).

You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:

Preview - The free Preview provides bibliographic information about the article, such as author and publication date, and a brief summary. This format contains no photos.

Full Text - The Full Text version includes the citation and abstract, along with the complete text of the article. This format contains no photos.

To subscribe to Proceedings, join the Naval Institute by clicking here or on "Join" at the top of the frame. To subscribe to Naval History, click here

If you still have questions after checking the frequently asked questions, please contact Customer Service. Please keep in mind that assistance is available only for technical and account-related issues. Research assistance is not provided.

Problems? Click on the Customer Service link at left.