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The Customer Service staff of The Cleveland Plain Dealer online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The Cleveland Plain Dealer online archive, we offer the following answers to some of the most commonly asked questions:
- What is available in the archive?
- What is not contained in the archive?
- How do I purchase articles online?
- What forms of payment are accepted for purchasing articles?
- What is your refund policy?
- What is ProQuest Archiver (PQA)?
- How do I order back issues of The Cleveland Plain Dealer?
- How can customers purchase articles/issues that predate what is offered in the online archives?
- How do I get reprints of an article that appeared in The Cleveland Plain Dealer?
- How do I get reprints of a photo that appeared in The Cleveland Plain Dealer?
- How do I get better search results?
- What part of the article is actually searched for my search term?
- How do I browse articles that appeared on one specific day?
- How do I find an obituary?
- I'm having trouble finding an article. Do you have search assistance?
- What formats are available for viewing an article?
- What if I have a question that cannot be answered by the Frequently Asked Questions?
- To whom should we direct comments about articles or the publication (s)?
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The Cleveland Plain Dealer archive includes locally written articles from 3/27/1989 through the present.
The Cleveland Plain Dealer archive does not include advertising.
- The Archives do not include:
- Advertising
- Photographs or Graphics
Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.You may choose to print the document or save it for your personal review later on.
Accepted forms of payment for purchasing articles:
(Billed by ProQuest Archiver)
Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at mypqabilling@pqarchiver.com.Refunds for passes will be pro-rated based upon duration since purchase and usage.
No refunds can be given more than 60 days following the original purchase date.
ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.
You may request an issue reprint (for the last 30 days) by contacting:
Back Issues
(216) 999-6000; (800) 275-7346
1801 Superior Ave.
Cleveland, OH-44114
NOTE: The rates are $6.00 for the daily edition and $10.00 for the Sunday edition. Please note: All back issues are subject to availability.
You can purchase articles back to 1920's by contacting:
The rates are $5 a clipping and $10 for microfilm copy.
You may request an article reprint back to 1991 by contacting:
News Research Center Internal Archives
216-999-4195
1801 Superior Ave.
Cleveland, OH-44114
Email: library@plaind.comThe rates are just $5 for computer printout, $10 for microfilm copy; $10 for a PDF(1998-forward). All article reprints are subject to availability.
You may request a photo reprint back to 1920's by contacting:
The rates are $50 for personal use, $50 for nonprofit, $150 for business use. All photo reprints are subject to availability.
Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.Using AND narrows the search, using OR broadens the search, and using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results. WITHIN and ADJ controls how close your search terms must be to one another. ADJ also checks that words found are in the same order as in your search expression. For more detail, visit Search Tips.
The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.
On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.
To search for an obituary use the Advanced Search; next, in the Headline prompt box list the person's name this way:
first name pre/3 last name
Example: john pre/3 doe.
(Using the proximity of pre/3 tells the system to find the first name 3 words before the last name; this takes into account the use of a middle initial or a nickname.)
You may request search assistance by contacting:
The rate is $100 per hour.
You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:
Preview - The free Preview provides bibliographic information about the article, such as author and publication date, and a brief summary. This format contains no photos.
Full Text - The Full Text version includes the citation and abstract, along with the complete text of the article. This format contains no photos.
If you still have questions after checking the frequently asked questions, please contact Customer Service.
You can email your comments to to'hara@plaind.com
or you can contact Tom O.Hara, Managing Editor at 216-999-4737.
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