The Customer Service staff of The New Pittsburgh Courier Online online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The New Pittsburgh Courier Online online archive, we offer the following answers to some of the most commonly asked questions:

• What is available in the archive?
  
  
• Where is the photo/illustration/chart?
  
  
• How do I purchase articles online?
  
  
• What forms of payment are accepted for purchasing articles?
  
  
• What is your refund policy?
  
  
• What is ProQuest Archiver (PQA)?
  
  
• How do I order back issues of New Pittsburgh Courier Online?
  
  
• How do I get reprints of an article that appeared in The New Pittsburgh Courier Online?
  
  
• How do I get reprints of a photo that appeared in The New Pittsburgh Courier Online?
  
  
• How do I get better search results?
  
  
• What part of the article is actually searched for my search term?
  
  
• How do I browse articles that appeared on one specific day?
  
  
• What if I can't find my article?
  
  
• How do I find an obituary?
  
  
• I'm having trouble finding an article. Do you have search assistance?
  
  
• What formats are available for viewing an article?
  
  
• How do I print a historic article image PDF so I can view it?
  
  
• How do I request permission to reprint an article that appeared in the New Pittsburgh Courier Online?
  
  
• What if I have a question that cannot be answered by the Frequently Asked Questions?
  
  

The New Pittsburgh Courier Online archive includes articles from 3/25/1911 - 12/28/2002.

The historical archives (1911 - 2002) do contain many graphics, however, some photographs are blocked due to copyright concerns.

Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.

You may choose to print the document or save it for your personal review later on. Since you have access to this document for 90 days, you may complete the same search and retrieve the document again during this time period.

Accepted forms of payment for purchasing articles:

(Billed by ProQuest Archiver)

Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at mypqabilling@pqarchiver.com.

Refunds for passes will be pro-rated based upon duration since purchase and usage.

No refunds can be given more than 60 days following the original purchase date.

ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.

You may request an issue reprint (from 2005 to present) by contacting:

    Eric Gaines
    (412) 481-8302 x128
    archives@newpittsburghcourier.com
    315 E. Carson St.
    Pittsburgh, PA 15219

NOTE: The rates are $1.50 per copy + shipping and handling.

You may request an article reprint (from 1955 to present) by email or fax from:

    Eric Gaines
    (412) 481-8302 x128
    archives@newpittsburghcourier.com
    315 E. Carson St.
    Pittsburgh, PA 15219

NOTE: The rates are $25.00 per request.

You may request an photo reprint (from about 1940 to present) by contacting:

    Eric Gaines
    (412) 481-8302 x128
    archives@newpittsburghcourier.com
    315 E. Carson St.
    Pittsburgh, PA 15219

NOTE: The rates are $25.00 for 8x10. Other sizes are handled.

Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.

Using AND narrows the search, using OR broadens the search, and using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results. WITHIN and ADJ controls how close your search terms must be to one another. ADJ also checks that words found are in the same order as in your search expression. For more detail, visit Search Tips.

The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.

On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.

Please review the Search Tips for helpful information, as well as How do I get better search results?. Unfortunately, ProQuest Archiver is unable to provide research assistance for the archives. However, more information is available here.

For the current full text archives:
To search for an obituary use the Advanced Search; next, in the search box list the person's name this way:
  first name pre/3 last name
    Example: john pre/3 doe.
(Using the proximity of pre/3 tells the system to find the first name 3 words before the last name; this takes into account the use of a middle initial or a nickname.)

Research assistance is available by contacting:

    Eric Gaines
    (412) 481-8302 x128
    archives@newpittsburghcourier.com

NOTE: Reasearch cost is $50 per hour, retainer for complex searches as determined by the New Pittsburgh Courier.

You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:

Preview - The free Preview provides bibliographic information about the article, such as author and publication date, and a brief summary. This format contains no photos.

Article Image - Article Image refers to a black and white scanned image of the article as it was originally printed, delivered in Portable Document Format (PDF).

Please click here for instructions on printing article PDF's using Adobe.

Questions regarding licensing and permissions may be directed to:

    Eric Gaines
    (412) 481-8302 x128
    archives@newpittsburghcourier.com

If you still have questions after checking the frequently asked questions, please contact Customer Service. Please keep in mind that assistance is available only for technical and account-related issues. Research assistance is not provided.

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