The Customer Service staff of The Orlando Sentinel online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The Orlando Sentinel online archive, we offer the following answers to some of the most commonly asked questions:
The Orlando Sentinel archive includes locally written articles from 4/1/1985 through the present.
The Orlando Sentinel archive does not include advertising photos or graphics.
Only text is included in the current archives 1985 - present. Photos, charts, illustrations and other graphics are not included. Please see What is not contained in the archives? for more information.
Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.
You may choose to print the document or save it for your personal review later on. Since you have access to this document for 90 days, you may complete the same search and retrieve the document again during this time period.
Accepted forms of payment for purchasing articles:
(Billed by ProQuest Archiver)
Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides a detail explanation of why they are dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at firstname.lastname@example.org.
Refunds for passes will be pro-rated based upon duration since purchase and usage.
No refunds can be given more than 60 days following the original purchase date.
ProQuest Archiver provides commerce for publishers on the Web. Visit myPQA to learn more.
If you wish to purchase a back issue of the newspaper, we keep them for 30 days. Click here to order.
If you wish to purchase a photo taken by a staff photographer from the Orlando Sentinel click here.
Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.
Using AND narrows the search, using OR broadens the search, and using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results. NEAR/number and PRE/number control how close your search terms must be to one another. PRE/number also checks that words found are in the same order as in your search expression. For more detail, visit Search Tips.
The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.
On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.
Please review the Search Tips for helpful information, as well as How do I get better search results?. Unfortunately, we are unable to provide research assistance for the archives.
To search for an obituary use the Advanced Search; next, in the Headline prompt box list the person's name this way:
first name pre/3 last name
Example: john pre/3 doe.
(Using the proximity of pre/3 tells the system to find the first name 3 words before the last name; this takes into account the use of a middle initial or a nickname.)
You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:
Preview - The free Preview provides bibliographic information about the article, such as author and publication date, and a brief summary. This format contains no photos.
Full Text - The Full Text version includes the citation and abstract, along with the complete text of the article. This format contains no photos.
If you still have questions after checking the frequently asked questions, please contact Customer Service.