Frequently Asked Questions
The Customer Service staff of The Allentown Morning Call online archive wants
to help make your searching as trouble-free as possible. To ensure your continued
satisfaction with The Allentown Morning Call online archive, we offer the
following answers to some of the most commonly asked questions:
What is available in the archive?
The Allentown Morning Call archive includes locally written articles from
through the present.
The archive includes:
- Birth Announcements
- Wedding Announcements
- Letters to the Editor
- Local Sports Statistics
What is not contained in the archive?
The Allentown Morning Call archive does not include:
The archive does not include:
- Wire stories such as those from the AP
- Legal Notices
- Real Estate listings
- Weather Pages
Where is the photo/illustration/chart?
Only text is included in the current archives 1984 - present.
Photos, charts, illustrations and other graphics are not included. Please see
What is not contained in the archives? for
How do I purchase articles online?
Advice for new users: After you do a search, a screen will come up
with the results of that search. You may view a summary of the document
for free. Once you determine which document you would like to view,
click on the icon with the '$'. If you
are a new user, you will be taken
to a pricing page, where you can choose the plan to purchase. After
deciding which plan best fits your needs, you will be taken through the
purchase experience. After confirming your purchase, the full text of
the document will be displayed.
You may choose to print the document or save it for your personal review
later on. Since you have access to this document for 90 days, you may
complete the same search and retrieve the document again during this
What forms of payment are accepted for purchasing articles?
Accepted forms of payment for purchasing articles:
(Billed by ProQuest Archiver)
What is your refund policy?
Customers may submit an online refund request within two hours of purchase. ProQuest
will refund the full purchase price provided the customer provides an explanation
of why he/she is dissatisfied with the quality of the content delivered. If more than
two hours has passed, customers may contact ProQuest Customer Service by email to request
a refund at firstname.lastname@example.org.
Refunds for passes will be pro-rated based upon duration since purchase and usage.
No refunds can be given more than 60 days following the original purchase date.
What is ProQuest Archiver (PQA)?
ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.
How do I order back issues of Allentown Morning Call?
You may request a back issue from the past 2 months by contacting:
101 N. Sixth Street
Allentown, PA 18101
NOTE: The cost is $4.25 per issue for Monday thru Saturday, $6.25 per issue for Sunday. All back issues are subject to availability.
How do I get reprints of an article that appeared in Allentown Morning Call?
Reprints of articles can be made by visiting the public library in either Allentown, Bethlehem or Easton. Ask for The Morning Call microfilm
How do I get reprints of a photo that appeared in Allentown Morning Call?
You may request a photo reprint (back to 1984) by contacting:
101 N. Sixth Street
Allentown, PA 18101
NOTE: Costs do vary; call for pricing.
How do I obtain permission to reprint articles from The Morning Call?
All articles are copyrighted by The Morning Call and cannot be reproduced, republished, retransmitted or redistributed without prior written permission. To submit a request for reprint permission send a letter to The Editor with your full name, address, telephone number, which article is to be reprinted and in which medium.
How do I get better search results?
Be specific with your search terms. If your search is unsuccessful,
refine your search terms. To narrow your search, use the advanced search
page to fill in date range, author, headline, or subject fields. The more
information you provide, the more precise your search results will be. To
get more results, select different search words or a longer date range.
Using AND narrows the search, using OR broadens the search, and using NOT
excludes unwanted items. The NOT operator is useful in refining an initial
query that returns a broad list of results. NEAR/number and
PRE/number control how close your search terms must be to one another.
PRE/number also checks that words found are in the same order as in
your search expression. For more detail, visit
What part of the article is actually searched for my search term?
The basic search includes the full text of the entire article, as well as
text from the headline, author field, date range, subject terms, etc. For
more detail on getting good search results, visit
How do I browse articles that appeared on one specific day?
On the advanced search page, use the date range option to select the
specific date, insert a "*" into the "Search for" field, and click the
What if I can't find my article?
Please review the Search Tips
for helpful information, as well as
How do I get better search results?.
Unfortunately, ProQuest Archiver is unable to provide research assistance for the archives. However, more information is available here.
How do I find an obituary?
For the current full text archives:
To search for an obituary use the Advanced Search; next, in the Headline prompt box list the person's name this way:
first name pre/3 last name
Example: john pre/3 doe.
(Using the proximity of pre/3 tells the system to find the first name 3
words before the last name; this takes into account the use of a middle
initial or a nickname.)
I'm having trouble finding an article. Do you have search assistance?
If you require Morning Call staff to search the website archives for you, please call 610-820-6115 and have your credit card available. There is a $25 minimum prepaid charge for all searches, with an additional $25 charge for each 1/2 hour. Business rates are higher. There is also a $3 charge for each printed sheet.
Staff is available Monday through Friday from 9 am to 5 pm.
What formats are available for viewing an article?
You can choose the format you would like to view by clicking the icon
next to the article title. Please note: Only some document formats may
be available. The following formats may be available:
Preview - The free Preview provides bibliographic information about
the article, such as author and publication date, and a brief summary.
This format contains no photos.
Full Text - The Full Text version includes the citation and
abstract, along with the complete text of the article. This format
contains no photos.
What if I have a question that cannot be answered by the Frequently Asked Questions?
If you still have questions after checking the frequently asked
questions, please contact Customer
Service. Please keep in mind that assistance is available only for technical and account-related issues. Research assistance is not provided.