The Customer Service staff of The J G Press, Inc. online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The J G Press, Inc. online archive, we offer the following answers to some of the most commonly asked questions:

• What is available in the archive?
  
  
• What is not contained in the archive?
  
  
• How do I purchase articles online?
  
  
• What forms of payment are accepted for purchasing articles?
  
  
• What is your refund policy?
  
  
• What is ProQuest Archiver (PQA)?
  
  
• How do I order back issues of BioCycle, Compost Science & Utilization, or In Business?
  
  
• How do I get reprints of an article that appeared in The J G Press, Inc.?
  
  
• How do I get reprints of a photo that appeared in The J G Press, Inc.?
  
  
• How do I get better search results?
  
  
• What part of the article is actually searched for my search term?
  
  
• What if I can't find my article?
  
  
• How can I purchase an article that was written prior to 1992 in BioCycle or In Business, or prior to 2001 for Compost Science & Utilization?
  
  
• What formats are available for viewing an article?
  
  
• How do I get a print subscription to The J G Press, Inc.?
  
  
• What if I have a question that cannot be answered by the Frequently Asked Questions?
  
  

J G Press Archives include: Text of BioCycle from 1/1/1992 through the present; Text of Compost Science & Utilization from Spring 2001 through the present; In Business articles from 1/1/1992 through the present.

The archives do not include advertising. Articles prior to 1/1/1992 are not yet available online for BioCycle and In Business. Articles from Compost Science & Utilization from Winter 2001 and prior are not yet available on line.

Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the 'J G Press, Inc.'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed. You may choose to print the document or save it for your personal review later on. Since you have access to this document for 90 days, you may complete the same search and retrieve the document again during this time period.

Accepted forms of payment for purchasing articles:

(Billed by ProQuest Archiver)

Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at mypqabilling@pqarchiver.com.

Refunds for passes will be pro-rated based upon duration since purchase and usage.

No refunds can be given more than 60 days following the original purchase date.

ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.

Visit www.jgpress.com and click on publication title, back issues.

NOTE:  All back issues are subject to availability.

Currently, we do not offer this service.

Currently, we do not offer this service.

Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.

Using AND narrows the search, using OR broadens the search, and using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results. WITHIN and ADJ controls how close your search terms must be to one another. ADJ also checks that words found are in the same order as in your search expression. For more detail, visit Search Tips.

The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.

Please review the Search Tips for helpful information, as well as How do I get better search results?. Unfortunately, we are unable to provide research assistance for the archives.

You may order articles by contacting biocycle@jgpress.com
Provide the magazine title, issue number/date and page number. Include your mailing address for article reprint. BioCycle article reprints, .00 each. In Business article reprints, each; Compost Science & Utlization reprints, each. Payable by MasterCard, Visa, American Express only.

NOTE:  All articles are subject to availability.

You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:

Preview - The free Preview provides bibliographic information about the article, such as author and publication date, and a brief summary. This format contains no photos.

Full Text - The Full Text version includes the citation and abstract, along with the complete text of the article. This format contains no photos.

Text+Graphics - The Text+Graphics format provides the citation, abstract, and full text of the article, as well as all important graphics such as photographs, illustrations, or charts that were originally published with the article.

Page Image - Page Image refers to a black and white scanned page of the article as it was originally printed, delivered in Portable Document Format (PDF).

To subscribe, visit www.jgpress.com

If you still have questions after checking the frequently asked questions, please contact Customer Service. Please keep in mind that assistance is available only for technical and account-related issues. Research assistance is not provided.

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