Frequently Asked Questions
The Customer Service staff of The Ithaca Journal online archive wants
to help make your searching as trouble-free as possible. To ensure your continued
satisfaction with The Ithaca Journal online archive, we offer the
following answers to some of the most commonly asked questions:
What is available in the archive?
The Ithaca Journal archive makes available the full text of most locally produced articles, editorials, letters, obituaries, birth announcements, wedding announcements and legal notices from
through the present.
Additional years of backfile content will be added throughout 2009.
What is not contained in the archive?
The Ithaca Journal archive does not include photographs, charts, real estate transactions, classifieds, advertisements, weather, comics or sports statistics, except when in the form of an article.
Where is the photo/illustration/chart?
Only text is included in the current archives 2002 - present.
Photos, charts, illustrations and other graphics are not included. Please see
What is not contained in the archives? for
How do I purchase articles online?
Advice for new users: After you do a search, a screen will come up
with the results of that search. You may view a summary of the document
for free. Once you determine which document you would like to view,
click on the icon with the '$'. If you
are a new user, you will be taken
to a pricing page, where you can choose the plan to purchase. After
deciding which plan best fits your needs, you will be taken through the
purchase experience. After confirming your purchase, the full text of
the document will be displayed.
You may choose to print the document or save it for your personal review
later on. Since you have access to this document for 90 days, you may
complete the same search and retrieve the document again during this
What forms of payment are accepted for purchasing articles?
Accepted forms of payment for purchasing articles:
(Billed by ProQuest Archiver)
What is your refund policy?
Customers may submit an online refund request within two hours of purchase. ProQuest
will refund the full purchase price provided the customer provides an explanation
of why he/she is dissatisfied with the quality of the content delivered. If more than
two hours has passed, customers may contact ProQuest Customer Service by email to request
a refund at firstname.lastname@example.org.
Refunds for passes will be pro-rated based upon duration since purchase and usage.
No refunds can be given more than 60 days following the original purchase date.
What is ProQuest Archiver (PQA)?
ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.
How do I get better search results?
Be specific with your search terms. If your search is unsuccessful,
refine your search terms. To narrow your search, use the advanced search
page to fill in date range, author, headline, or subject fields. The more
information you provide, the more precise your search results will be. To
get more results, select different search words or a longer date range.
Using AND narrows the search, using OR broadens the search, and using NOT
excludes unwanted items. The NOT operator is useful in refining an initial
query that returns a broad list of results. WITHIN and ADJ controls how
close your search terms must be to one another. ADJ also checks that words
found are in the same order as in your search expression. For more detail,
visit Search Tips.
What part of the article is actually searched for my search term?
The basic search includes the full text of the entire article, as well as
text from the headline, author field, date range, subject terms, etc. For
more detail on getting good search results, visit
How do I browse articles that appeared on one specific day?
On the advanced search page, use the date range option to select the
specific date, insert a "*" into the "Search for" field, and click the
What if I can't find my article?
Please review the Search Tips
for helpful information, as well as
How do I get better search results?.
Unfortunately, we are unable to provide research assistance for the archives.
How do I find an obituary?
For the current full text archives:
To search for an obituary use the Advanced Search; next, in the Headline prompt box list the person's name this way:
first name pre/3 last name
Example: john pre/3 doe.
(Using the proximity of pre/3 tells the system to find the first name 3
words before the last name; this takes into account the use of a middle
initial or a nickname.)
What formats are available for viewing an article?
You can choose the format you would like to view by clicking the icon
next to the article title. Please note: Only some document formats may
be available. The following formats may be available:
Preview - The free Preview provides bibliographic information about
the article, such as author and publication date, and a brief summary.
This format contains no photos.
Full Text - The Full Text version includes the citation and
abstract, along with the complete text of the article. This format
contains no photos.
What if I have a question that cannot be answered by the Frequently Asked Questions?
If you still have questions after checking the frequently asked
questions, please contact Customer
Service. Please keep in mind that assistance is available only for technical and account-related issues. Research assistance is not provided.