The Customer Service staff of The Information Today online archive wants to make your searching on the ITI InfoCentral digital archive as helpful and trouble-free as possible. To ensure your continued satisfaction with The Information Today online archive, we offer the following answers to some of the most commonly asked questions:

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ITI InfoCentral is the digital archive of trade publisher Information Today, Inc. (Medford, NJ). It includes original articles and reports from through the present.

More than 25,000 full-text news reports, articles, interviews, and critical reviews about the companies, products and people who comprise the digital content and electronic information services industry are included. All of our material is written from the point of view of the professional user.

Titles in the collection include: Information Today (from 1987), ONLINE, SEARCHER, Computers in Libraries, EContent, EMedia/EventDV, Multimedia & Internet @ Schools, CRM, and KMWorld.

The collection also includes past issues of Database (now EContent) and Link-Up (now incorporated in Information Today).

The complete content of more than 750 issues is archived.

New articles are added as published, usually within six weeks of publication.

The archive includes:

• Letters To The Editor
• Charts*
• Photographs*
• Political Cartoons*
• Editorials
• Buyers' Guides
• Product Reviews
• International Reports
• Book Reviews
• Critical Articles
• Think Pieces
• Conference Reports
• Interviews
• In-Depth Features
• Advertising*
• Industry & Product News
• News Analysis
• Commentaries
• Product Comparisons
• Search Tips
• Columns

* If page-image and/or text-plus-image formats are selected.

Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed. You may choose to print the document or save it for your personal review later on. Since you have access to this document for 90 days, you may complete the same search and retrieve the document again during this time period.

Accepted forms of payment for purchasing articles:

   
(Billed by ProQuest Archiver)

Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at mypqabilling@pqarchiver.com.

Refunds for passes will be pro-rated based upon duration since purchase and usage.

No refunds can be given more than 60 days following the original purchase date.

Back Issues are available from Sept. 1999 to the Present.

You may request an issue reprint by contacting

    609-654-6266
Information Today, Inc.
Customer Service Dept.
    143 Old Marlton Pike
    Medford, NJ 08055
    USA
    Email:  custserv@infotoday.com

"Reprints" are generally printed copies or, sometimes digital versions, of articles that are used for commercial purposes, such as handouts at trade shows, mailings (or other distributions) to customers or perspective customers, or for other promotional and publicity purposes.

For Reprints of

• Information Today
• Searcher
• ONLINE
• Computers in Libraries
• Multimedia & Internet @ Schools
• Link-Up
• Database

contact:
    Dave Panara
    143 Old Marlton Pike
    Medford, NJ 08055
    USA
    609 654-6266 ext. 146
    Email:  dpanara@infotoday.com

Reprints of EContent
    Walter McQuillan
    88 Danbury Rd.
    Wilton CT 06897
    USA
    203-761-1466, Ext 532
    Email:  walter.mcquillan@infotoday.com

Reprints of EMedia/EventDV
    Mike Putnam
    88 Danbury Rd.
    Wilton CT 06897
    USA
    203-761-1466, Ext 529
    Email:  michael.putnam@infotoday.com

Reprints for CRM
    Chad Johnston, Reprint Sales
    Valeo Intellectual Property (formerly RsiCopyright), 315 5th Avenue NW
    St. Paul, MN 55112
    USA
    (651) 582-3817
    Email:  cwj@rsicopyright.com

Reprints for KMWorld
    Judie Webster
    18 Bayview St.
    Camden ME 04843
    USA
    207-236-8524, Ext 325
    Email:  Judie_Webster@kmworld.com

Cost may vary depending upon quantity, media, and nature of commercial use.

For permission to make a specific number of copies for use within companies or for permission to reproduce materials in academic course packs: Residents of the US should contact: Copyright Clearance Center, Inc. 222 Rosewood Drive, Danvers, MA 01923 USA. Phone 978-750-8400 Fax 978-646-8600 http://www.copyright.com

Residents outside the United States should contact their local International Federation of Reproduction Rights Organisations agency. (More details are at: http://www.ifrro.org.)

For permission to republish articles in books, newsletters, magazines or other publications and all other uses (including posting copies to an intranet or other institution-wide network), contact Lauree Padgett, Rights Manager, Information Today, Inc., 143 Old Marlton Pike, Medford, NJ 08055. 609 654-6266. lpadgett@infotoday.com

Attention Web Masters: Copyright law prohibits you from reusing this material on your Web site without permission. Contact our rights manager for permission or to discuss a syndication arrangement.

Only photos by ITI staff photographers are currently available. Inquire of the editor. (See the Comments section, below for contact information.)

Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.

Using AND narrows the search, using OR broadens the search, and using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results. WITHIN and ADJ controls how close your search terms must be to one another. ADJ also checks that words found are in the same order as in your search expression. For more detail, visit Search Tips.

The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.

On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.

Please review the Search Tips for helpful information, as well as How do I get better search results?. Unfortunately, ProQuest Archiver is unable to provide research assistance for the archives. However, more information is available here.

Direct all comments and suggestions related to individual articles to the editor of the publication where the article was originally published.

Title	Contact Person		Email
Information Today	John Eichorn		jeichorn@infotoday.com
Searcher	Barbara Quint		bquint@mindspring.com
ONLINE	Marydee Ojala		marydee@xmission.com
EContent	Michelle Manafy		michelle.manafy@infotoday.com
Computers in Libraries	Kathy Dempsey		kdempsey@infotoday.com
Link-Up	Loraine Page		linkup@optonline.net
KMWorld	Hugh McKellar		hugh_mckellar@kmworld.com
CRM	Ginger Conlon		gconlon@destinationCRM.com
EMedia/EventDV	Stephen Nathans		stephen.nathans@infotoday.com
MultiMedia & Internet @ Schools	David Hoffman		hoffmand@infotoday.com
General Comments on this Collection	Dick Kaser		kaser@infotoday.com

Try using the advanced search options on the search page. Enter all the information you know about a specific article: Author, title, publication name, and publication date. Or, try searching by just one of these terms. Consult the "how do I get better search results" section, above. If all else fails, report your problem to customer service (see below).

You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:

Preview - The free Preview provides bibliographic information about the article, such as author and publication date, and a brief summary. This format contains no photos!

Full Text - The Full Text version includes the citation and abstract, along with the complete text of the article. This format contains no photos!

Text+Graphics - The Text+Graphics format provides the citation, abstract, and full text of the article, as well as all important graphics such as photographs, illustrations, or charts that were originally published with the article.

Page Image - Page Image refers to a black and white scanned page of the article as it was originally printed, delivered in Portable Document Format (PDF). (Requires Adobe Acrobat Reader, available from www.adobe.com.)

If you still have questions after checking the frequently asked questions, please contact Customer Service.

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