Frequently Asked Questions
The Customer Service staff of The Information Today online archive wants to make your searching on the ITI InfoCentral digital archive as helpful and trouble-free as possible. To ensure your continued satisfaction with The Information Today online archive, we offer the following answers to some of the most commonly asked questions:
What is available in this archive?
ITI InfoCentral is the digital archive of trade publisher Information Today, Inc. (Medford, NJ). It includes original articles and reports from through the present.
More than 25,000 full-text news reports, articles, interviews, and critical reviews about the companies, products and people who comprise the digital content and electronic information services industry are included. All of our material is written from the point of view of the professional user.
Titles in the collection include: Information Today (from 1987), ONLINE, SEARCHER, Computers in Libraries, EContent, EMedia/EventDV, Multimedia & Internet @ Schools, CRM, and KMWorld.
The collection also includes past issues of Database (now EContent) and Link-Up (now incorporated in Information Today).
The complete content of more than 750 issues is archived.
New articles are added as published, usually within six weeks of publication.
* If page-image and/or text-plus-image formats are selected.
- The archive includes:
- Letters To The Editor
- Political Cartoons*
- Buyers' Guides
- Product Reviews
- International Reports
- Book Reviews
- Critical Articles
- Think Pieces
- Conference Reports
- In-Depth Features
- Industry & Product News
- News Analysis
- Product Comparisons
- Search Tips
How do I purchase articles online?
Advice for new users: After you do a search, a screen will come up
with the results of that search. You may view a summary of the document
for free. Once you determine which document you would like to view,
click on the icon with the '$'. If you
are a new user, you will be taken
to a pricing page, where you can choose the plan to purchase. After
deciding which plan best fits your needs, you will be taken through the
purchase experience. After confirming your purchase, the full text of
the document will be displayed. You may choose to print the document or
save it for your personal review later on. Since you have access to this
document for 90 days, you may complete the same search and retrieve the
document again during this time period.
What forms of payment are accepted for purchasing articles?
Accepted forms of payment for purchasing articles:
(Billed by ProQuest Archiver)
What is your refund policy?
Customers may submit an online refund request within two hours of purchase. ProQuest
will refund the full purchase price provided the customer provides an explanation
of why he/she is dissatisfied with the quality of the content delivered. If more than
two hours has passed, customers may contact ProQuest Customer Service by email to request
a refund at email@example.com.
Refunds for passes will be pro-rated based upon duration since purchase and usage.
No refunds can be given more than 60 days following the original purchase date.
How do I order back issues of the publications in this digital collection?
Back Issues are available from Sept. 1999 to the Present.
You may request an issue reprint by contacting
Information Today, Inc.
Customer Service Dept.
143 Old Marlton Pike
Medford, NJ 08055
How do I get reprints of an article that appeared in the Information Today Archive?
"Reprints" are generally printed copies or, sometimes digital versions, of articles that are used for commercial purposes, such as handouts at trade shows, mailings (or other distributions) to customers or perspective customers, or for other promotional and publicity purposes.
For Reprints of
- Information Today
- Computers in Libraries
- Multimedia & Internet @ Schools
143 Old Marlton Pike
Medford, NJ 08055
609 654-6266 ext. 146
Reprints of EContent
88 Danbury Rd.
Wilton CT 06897
203-761-1466, Ext 532
Reprints of EMedia/EventDV
88 Danbury Rd.
Wilton CT 06897
203-761-1466, Ext 529
Reprints for CRM
Chad Johnston, Reprint Sales
Valeo Intellectual Property (formerly RsiCopyright), 315 5th Avenue NW
St. Paul, MN 55112
Reprints for KMWorld
18 Bayview St.
Camden ME 04843
207-236-8524, Ext 325
Cost may vary depending upon quantity, media, and nature of commercial use.
How do I obtain permission to use or republish and article?
For permission to make a specific number of copies for use within companies or for permission to reproduce materials in academic course packs:
Residents of the US should contact: Copyright Clearance Center, Inc. 222 Rosewood Drive, Danvers, MA 01923 USA. Phone 978-750-8400 Fax 978-646-8600 http://www.copyright.com
Residents outside the United States should contact their local International Federation of Reproduction Rights Organisations agency. (More details are at: http://www.ifrro.org.)
For permission to republish articles in books, newsletters, magazines or other publications and all other uses (including posting copies to an intranet or other institution-wide network), contact Lauree Padgett, Rights Manager, Information Today, Inc., 143 Old Marlton Pike, Medford, NJ 08055. 609 654-6266. firstname.lastname@example.org
Attention Web Masters: Copyright law prohibits you from reusing this material on your Web site without permission. Contact our rights manager for permission or to discuss a syndication arrangement.
How do I get reprints of a photo included in this archive?
Only photos by ITI staff photographers are currently available. Inquire of the editor. (See the Comments section, below for contact information.)
How do I get better search results?
Be specific with your search terms. If your search is unsuccessful,
refine your search terms. To narrow your search, use the advanced search
page to fill in date range, author, headline, or subject fields. The more
information you provide, the more precise your search results will be. To
get more results, select different search words or a longer date range.
Using AND narrows the search, using OR broadens the search, and using NOT
excludes unwanted items. The NOT operator is useful in refining an initial
query that returns a broad list of results. WITHIN and ADJ controls how
close your search terms must be to one another. ADJ also checks that words
found are in the same order as in your search expression. For more detail,
visit Search Tips.
What part of the article is actually searched for my search term?
The basic search includes the full text of the entire article, as well as
text from the headline, author field, date range, subject terms, etc. For
more detail on getting good search results, visit
How do I browse articles that appeared on one specific day?
On the advanced search page, use the date range option to select the
specific date, insert a "*" into the "Search for" field, and click the
What if I can't find my article?
Please review the Search Tips
for helpful information, as well as
How do I get better search results?.
Unfortunately, ProQuest Archiver is unable to provide research assistance for the archives. However, more information is available here.
Comments about our articles.
Direct all comments and suggestions related to individual articles to the editor of the publication where the article was originally published.
|Title||Contact Person|| ||Email|
| Information Today||John Eichorn|| ||email@example.com|
|Searcher||Barbara Quint|| ||firstname.lastname@example.org|
|ONLINE||Marydee Ojala|| ||email@example.com|
|EContent||Michelle Manafy|| ||firstname.lastname@example.org|
|Computers in Libraries||Kathy Dempsey|| ||email@example.com|
|Link-Up||Loraine Page|| ||firstname.lastname@example.org|
|KMWorld||Hugh McKellar|| ||email@example.com|
|CRM||Ginger Conlon|| ||gconlon@destinationCRM.com|
|EMedia/EventDV||Stephen Nathans || ||firstname.lastname@example.org|
|MultiMedia & Internet @ Schools ||David Hoffman|| ||email@example.com|
|General Comments on this Collection ||Dick Kaser|| ||firstname.lastname@example.org|
I'm having trouble finding an article. Do you have search assistance?
Try using the advanced search options on the search page. Enter all the information you know about a specific article: Author, title, publication name, and publication date. Or, try searching by just one of these terms. Consult the "how do I get better search results" section, above. If all else fails, report your problem to customer service (see below).
What formats are available for viewing an article?
You can choose the format you would like to view by clicking the icon
next to the article title. Please note: Only some document formats may
be available. The following formats may be available:
Preview - The free Preview provides bibliographic information about
the article, such as author and publication date, and a brief summary.
This format contains no photos!
Full Text - The Full Text version includes the citation and
abstract, along with the complete text of the article. This format
contains no photos!
Text+Graphics - The Text+Graphics format provides the citation,
abstract, and full text of the article, as well as all important graphics
such as photographs, illustrations, or charts that were originally
published with the article.
Page Image - Page Image refers to a black and white scanned page
of the article as it was originally printed, delivered in Portable
Document Format (PDF). (Requires Adobe Acrobat Reader, available from www.adobe.com.)
What if I have a question that cannot be answered by the frequently asked questions?
If you still have questions after checking the frequently asked
questions, please contact Customer
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