Few students could formulate a good search. They frequently used Google but failed to understand how the search engine works. Of most concern was the general resistance students showed to asking librarians for help. They didn't view librarians as academic experts. In fact, the term "librarian" generally conjured up little more than an image of someone helping students locate books in the stacks. The librarian response was, universally, that it pointed out nothing they didn't already know. A professor argued that librarians were making him/her into an unpaid library staff member by passing their instructional role on to faculty, as if faculty should be teaching students how to do research. Professors need to learn that the challenge is real and huge, and it is not being addressed properly in their instruction. Librarians need to realize that they can't think up all the answers themselves.
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