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Libraries and Their Service Portfolios
Searcher - Medford
Subjects: Reference services; Library science; Strategic planning; Models
Author: Burwell, Bonnie||||||Jones, Rebecca
Date: Jun 2005
Start Page: 32
Pages: 6
Abstract (Document Summary)

The ensuing debate on several discussion lists failed to look at the question from a slightly different angle: "What services should we offer that satisfy our patrons and sustain our success?," and "Does VR replace, complement, or compete with other services?" Failure to ask these more fundamental questions indicated that many librarians may not evaluate their entire mix of service offerings clearly before deciding how, where, or "if" new services such as VR fit within that mix....

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