Outside the firewall, search has allowed efficient collaboration and the exchange of valuable information between people with absolutely no prior connection. This allows anybody to mine and leverage collective wisdom and creates an incentive to augment it. Inside the firewall, where interests are much closer and exchanges could be even more valuable, such interactions through search have not happened. Search needs to aim at being universal like Google outside the firewall, you should aim to organize and make accessible through search all information in your organization. Look for a search technology that provides a simple, Weblike look and feel with well-integrated and well-thought-out advanced features.
Reproduced with permission of the copyright owner. Further reproduction or distribution is prohibited without permission.