Mystery shopping is a job that is not only perfect for compulsive shoppers, it is also the ideal job for anyone looking to supplement her income. Two of the most important things you will need to excel at mystery shopping are good observation skills and a good memory. Most companies require that reports be filed online within 24 hours of completing the assignment, so you will need to use a computer with Internet access. Read the guidelines before you shop so you know what you will be required to audit. Details required by the client could include mention of specific services or products or whether an order of business is followed properly. Tips that will help you excel as a mystery shopper can be found at the Service Research Inc. Web site (http://www.gosri. com/own/tips.htm). Some good companies to work for include Sensor's Quality Management [http:// www.sqm.ca], Service Intelligence (formerly Secret ShopNET) (http://www. secretshopnet.com), and Spot Check Services (http://www.spotcheckservices.com/ intro.html).
Reproduced with permission of the copyright owner. Further reproduction or distribution is prohibited without permission.