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Self-Inflicted Wounds
Information Today - Medford
Subjects: COMMUNICATIONS AND INFORMATION TECHNOLOGY - NETWORKS
Author: Kennedy, Shirley Duglin
Date: Jun 2017
Start Page: 8
Pages: 1
Section: INTERNET WAVES
Abstract (Document Summary)
The most embarrassing thing I ever saw, back in the day, was a mistaken Reply All to a professional group planning a meeting, in which some poor besotted soul employed gag-inducing terms of endearment to inform another member of the group that a hotel room had been reserved in anticipation of an array of erotic activities. According to WIRED's Tim Wu, "In 1965, United Airlines introduced its famous slogan: 'Fly the friendly skies.' The man who led the agency that coined the phrase explained: 'Let us show the public our warm "goodguy" genuine concern side, as well as the efficient side they already appreciate in us.'" I can only imagine that United was hoping and praying for some other company to, uh, grossly mishandle a customer service encounter so the collective ire of the online public would be directed elsewhere. Internet Privacy In other travesties, our elected representatives in Washington, D.C., voted to overturn privacy rules (which had not yet gone into effect, alas) that would have prevented ISPs from sharing your browsing data without your explicit consent.
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