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Keeping Promises and All That CRAAP
Information Today - Medford
Subjects: ACADEMIC LIBRARIES (NOT SCHOOL LIBRARIES); USER TRAINING
Author: Padgett, Lauree
Date: May 2017
Start Page: 19
Pages: 1
Section: IN OTHER WORDS
Abstract (Document Summary)
Getting Testy Cara Berg, a reference librarian and co-coordinator of user education at William Patterson University, begins her I@S feature with this short, sweet, and right-on statement: "Website evaluation is now a vital, lifelong learning skill." The students need to discover that there are a variety of sources and media formats, become aware of why content assessment is crucial, and realize that their own biases can color how they evaluate content. The CRAAP acronym (adapted from California State University- Chico) stands for the components of the evaluation process: currency, relevance, authority, accuracy, and purpose. After employing CRAAP for several semesters as part of the library's instruction and orientation course, the staffers thought that the evaluation piece of the course was being rushed and was not getting the desired results on the students' end. [...]since her readers are, largely, librarians, West begins by asserting that poor tech support- whether by cable or phone companies or other big organizations- not only inhibits "digital readiness," but "exacerbates the digital divide. ..." Working from this premise, West's column is all about advocating website content analysis with an emphasis on support and help pages. Because negative online user experience (UX) will cause frustration in real...
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