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A Librarian's Guide to QSC
Information Today - Medford
Subjects: Librarians; Books; Library collections; Job hunting; Customer services; Restaurants; Employment interviews; Quality; Approval ordering; Collection development; Collection development policies
Author: Aycock, Anthony
Date: Apr 2017
Start Page: 1
Pages: 3
Section: FEATURE
Abstract (Document Summary)

Many colleges, for instance, have adopted a customer service mindset, which is embraced by some (e.g., dus.psu .edu/mentor/2012/06/customerservice-in-higher-education) and maligned by others (e.g., chron icle.com/article/Faculty-MembersAre-Not/145363). Reference requests are usually more intricate than fast food orders, so library staffers will never be as prompt as a McDonald's crew. Detailing a program in 1970s New Jersey to get police officers out of patrol cars and walking the streets, Kelling and Wilson report that the mere presence of officers on foot established a sense of order, which made citizens feel less fearful of crime, although crime rates did not actually go down.

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