University of Toronto Libraries delivers and refines online services based on user need. This is understood through assessing user-contributed feedback and online usage data and mining the collective expertise of their librarians and library staffers. In 2016, issues surfaced concerning search functionality in the library catalog. After reviewing user feedback gathered through their main library Web site and catalog, they noticed that a significant number of users struggled to locate items when searching by the full title. In order to rectify this situation, they modified the search strategy module in their catalog's back-end search evaluator tool, powered by Endeca, to improve the relevance ranking of search results by journal title. Other formats in the catalog, as well as other search tools such as their article search powered by Summon, remain out of scope at this time. As they investigated user search behavior, they discovered small impediments to the search journey that could be easily rectified with improvements to the display of search options.
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