The author had a couple of retro ecommerce experiences this summer: Web sites failed at checkout. He thought he was back in 1999, when you had to really want to live life on the bleeding edge of technology to put up with the slow loads, random system failures, screen freezes, and crashes. Michael Schofield tells you how to evaluate proposed user enhancements to see if they will really count in users' minds. Sonya Schryer Norris describes how her library assessed user needs and then tweaked the Encore Duet platform to deliver a better UX. And Matt Gallagher describes how to evaluate whether you ought to just ditch your ILS for a whole new next-gen library platform.
Reproduced with permission of the copyright owner. Further reproduction or distribution is prohibited without permission.