Some key areas of good practice for publishers to focus on as they develop new products and work with libraries are presented. Products and services developed by publishers are much more likely to be successful if the publisher engages in a real dialogue with the library community to ensure that it understands how the product will be used, how it will fit into library systems, and what users will need. Publishers need to take responsibility for reducing work at the library: If the publishers' metadata has already been loaded onto support and discovery systems used in the majority of libraries, both parties will benefit from greater discoverability of the content, and inefficient work in the library will be avoided. Wherever possible, resources should address the needs of all types of patrons.
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