This article offers tips for connecting people with relevant information at an appropriate level for their needs. The basic process involves assessing the level of detail your user needs (Triage), selecting and searching appropriate resources (Treat), and encouraging your patron to discuss the information with their healthcare provider (Release). A diagnosis or prognosis of a health issue or medical condition often sparks a search for medical information. The person requesting information could be a patient, family member, or friend. As a result, library users with medical questions are likely to be experiencing a range of negative emotions when they ask you for help. Fewer people are turning to librarians for help with medical questions, given the abundance of medical information available on the Internet. Thinking about providing health Information using the Triage, Treat, Release metaphor will help you put the search process in a framework that will guide you and your users to healthy results.
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