It's no big surprise for information professionals -- you access a web search engine or site search at a webpage and find its behavior different from your last experience. What you found the last time doesn't reveal itself this time around. A search strategy you've successfully used in the past blows up in your face. Content that used to be there has mysteriously vanished. Information professionals become inured to fluctuations in features, functionality, and content on the web. People may not like it, but they've learned to accept it. Their comfort level increases when they search subscription databases. Usually they are warned well in advance if there is to be a major platform change. Vendors train subscribers on new features and functionality. They offer webinars and videos for basic and advanced search. That's part of the expectations of customers. If they're going to pay for databases, they should get something for their money.
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