[...] when the Johnson County Library (JoCoLibrary), a midsize suburban public library in the Kansas City, Kan., metropolitan area, completely rebuilt its 2,000-plus-page website-one that had remained relatively stable for almost 5 years-the reaction from patrons and staff members was overwhelmingly positive. If you are implementing a hosted web application, rebuilding an entire site, or just looking for a good label for a new online service, the secrets to patron-centered web design are to talk to your patrons and staff members and test, test, test.