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Page Print Frequently Asked Questions
Here are the questions we are asked most often about our page print program. If the answer to your question does not appear on the list, please call the toll-free customer service line for page sales at (800) 521-3042.
Products What type of paper do you use for page prints? What type of framing and matting material do you use? Can I order a page without a frame or mat? Can I choose other frame and matte combinations not listed on the site? How often do you add pages to your pre-selected categories? How do I order historic pages not shown in your pre-selected categories? Do you have a catalog? Can I make copies of the pages? Can I download the pages? Is there anything special I should know about the care of my new page print? How will my page look? When will my page be available? Ordering How do I order? Can I phone in an order? Can I cancel or change an order once I place it? Can I ship the page print to a location other than my billing address? How will the charge appear on my Credit Card? Pricing How much do the page prints cost? Shipping How long will it take to receive my page print? What are the shipping costs? How are page prints shipped? How are page prints packaged? How can I track my shipment? What should I do if the page print has been damaged during shipment? Can I return the page print if I am not happy with it? What are my payment options? Are your on-line credit card transactions safe and secure? Products Q. What type of paper do you use for page prints? A. We use only the highest quality Fuji Crystal Archival photographic paper. This paper has been carefully chosen because of its outstanding archival characteristics (60 year rated) and its ability to reproduce the full range of colors and densities from the original image. The luster finish is the perfect touch to complement any photo image. Back To Top Q. What type of framing and matting material do you use? A. We use handcrafted hardwood frames and our matting and mounting materials are acid free for archival keeping. Back To Top Q. Can I order a page without a frame or mat? A. Yes, you can order it either way, but we recommend matting and framing to properly display and protect the page print. Back To Top Q. Can I choose other frame and mat combinations not listed on the site? A. No. The frame and mat selections were chosen to complement our pages and to make the selection process as easy as possible. Back To Top Q. How often do you add pages to your pre-selected categories? A. The pages that you find online are some of our most popular pages. We regularly add pages that represent important historical and sports events. Back To Top Q. How can I order a page not shown in your pre-selected categories? A. Select our Special Page Orders link and fill out our Special Order form. Just provide the information that we request on the order form. Back To Top Q. Do you have a catalog? A. No. We included selected pages in our online categories, but there are millions more in our microfilm archives. If you have a particular date in mind, use our Special Order form to place your order. Back To Top Q. Can I make copies of the pages? A. No. Because publications are copyrighted, these page prints are for your personal enjoyment or to give as a gift. Back To Top Q. Can I download the pages? A. No. Again, this is to protect our copyrighted content. Back To Top Q. Is there anything special I should know about the care of my new page print? A. Yes. We have framed your page print with great care to preserve it for many years and that care should be continued in your home. Here are a few tips to help preserve your new treasure and other works of art.
Q. How will my page look? A. How can we provide literally millions of newspaper page images from as far back as 200 years ago? The answer lies in microfilm. Please keep in mind that a 100 year old newspaper page may have been filmed over 60 years ago. While we are delighted to be able to provide these archival pages, they may showcase their historic character with minor blemishes and other marks captured at the moment they were filmed. All pages prior to 1/1/2003, including those which were originally published in color, are printed in black and white. For 1/1/2003 and later, only front pages and section fronts are available in color. You must select the special color option in the Publication menu for a color front page or section front. All other pages are printed in black and white from microfilm scans. Q. When will my page be available? A. There may be a delay of up to 90 days from the original publication date in processing your order while we await receipt of recent issues from the publisher. If you would still like to place your order today, your credit card will not be charged until the page is available. Back To Top Ordering Q. How do I order? A. As you look at individual page images, you will see order options and prices for framed and unframed prints. Just follow this step-by-step guide to place your order. Back To Top Q. Can I phone in an order? A. Yes you may by calling the toll-free (800) 521-3042 customer service number. Back To Top Q. Can I cancel or change an order once I place it? A. Under normal circumstances you cannot cancel once the order is placed. We begin to process your custom order as soon as we receive it in order to enable the quickest possible delivery to you. You may call our customer service number to inquire on the status of your order at any time. Back To Top Q. Can I ship the page print to another location other than my billing address? A. Yes, you will find a separate area marked "Shipping Address" on the billing information screen if you wish to ship to an address other than the billing address. Back To Top Q. How will the charge appear on my Credit Card? A. The charge on your credit card will be from ProQuest www mypqa com. Back To Top Pricing Q. How much do the page prints cost? A. The following table details the price for the page prints:
Shipping Q. How long will it take to receive my page print? A. Please allow 10 to 15 working days from the time you place your order. Back To Top Q. What are the shipping costs? A. The shipping rates will vary depending upon the size, quantity, and type of delivery. Shipping rates for single quantity orders are shown on our shipping page. You can view the actual shipping charges at the "cart view" stage of the ordering process. Back To Top Q. How are page prints shipped? A. We ship all of our packages using FedEx or UPS. Back To Top Q. How is the page print packaged? A. For 11x17 prints and framed prints, we use a specially designed container that keeps the page print suspended to avoid damage during shipment. This container has passed every test for freedom from damage. Unframed prints in sizes 13x19 and 18x24 are shipped in heavy-duty cardboard tubes. Back To Top Q. How can I track my shipment? A. Please contact our customer service representative at (800) 521-3042 if your shipment has not arrived within the allotted time. We will research the status of your order immediately. Back To Top Q. What should I do if the page print has been damaged during shipment? A. Please report it to our customer service representative at (800) 521-3042 immediately so that we can resolve the problem. Back To Top Q. Can I return the page print if I am not happy with it? A. Please refer to our return policy that is accessible from any screen by clicking on the "return policy" link at the bottom of the screen. Back To Top Q. What are my payment options? A. We accept MasterCard, Visa, Discover, and American Express. Just fill out the billing information during the ordering process. We cannot accept cash or checks. Back To Top Q. Are your on-line credit card transactions safe and secure? A. We take great care to encrypt your transactions so they are not seen by anyone and are virtually as safe as offline transactions. Back To Top |
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