The Customer Service staff of The Herald online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The Herald online archive, we offer the following answers to some of the most commonly asked questions:

• What is available in the archive?
  
  
• What is not contained in the archive?
  
  
• Where is the photo/illustration/chart?
  
  
• How do I purchase articles online?
  
  
• What forms of payment are accepted for purchasing articles?
  
  
• What is your refund policy?
  
  
• What is ProQuest Archiver (PQA)?
  
  
• How do I order back issues of The Herald?
  
  
• How do I get reprints of an article that appeared in The Herald?
  
  
• How do I get reprints of a photo that appeared in The Herald?
  
  
• How do I get better search results?
  
  
• What part of the article is actually searched for my search term?
  
  
• How do I browse articles that appeared on one specific day?
  
  
• What if I can't find my article?
  
  
• How do I find an obituary?
  
  
• Why should I pay for articles online?
  
  
• What formats are available for viewing an article?
  
  
• What if I have a question that cannot be answered by the Frequently Asked Questions?
  
  

The Herald archive includes locally written articles from 7/1/1991 through the present.

The archive includes:

• News, business and sports stories from all sections of the paper
• Editorials
• Obituaries
• Birth Announcements
• Letters to the Editor

The Herald archive does not include advertising.

The archive does not include:

• Advertising
• Classifieds
• Photographs or Graphics
• Real Estate
• Wedding Announcements
• Sports Statistics
• Legal Notices
• Calendar items
• Charts & Graphs
• Syndicated Articles
• Weather Pages
• Wire Stories
• Special Sections

Only text is included in the current archives 1991 - present. Photos, charts, illustrations and other graphics are not included. Please see What is not contained in the archives? for more information.

Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.

You may choose to print the document or save it for your personal review later on. Since you have access to this document for 90 days, you may complete the same search and retrieve the document again during this time period.

Accepted forms of payment for purchasing articles:

(Billed by ProQuest Archiver)

Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at mypqabilling@pqarchiver.com.

Refunds for passes will be pro-rated based upon duration since purchase and usage.

No refunds can be given more than 60 days following the original purchase date.

ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.

We keep a very limited supply of back issues and only for very recent days.
You are welcome to stop by our circulation office located at 132 West Main Street in Rock Hill or call our circulation department at 803-329-4022 to check and see if you can purchase a particular issue through them.

We do not offer this service. The archive will give you the full text of the story.

You may request a photo reprint (from the previous year to present) by calling:

    Barbara Barkley
    803-329-4073
    or by email:bbarkley@heraldonline.com

For more information, go to the FAQ section under services on HeraldOnline.com.

NOTE: All photos are subject to availability.

Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.

Using AND narrows the search, using OR broadens the search, and using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results. WITHIN and ADJ controls how close your search terms must be to one another. ADJ also checks that words found are in the same order as in your search expression. For more detail, visit Search Tips.

The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.

On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.

Please review the Search Tips for helpful information, as well as How do I get better search results?. Unfortunately, we are unable to provide research assistance for the archives.

To get the best results when searching for an obituary, go to the Advanced Search page; select "obits" in the section field, key in the person's last name in the search box, and enter a specific date or date range. Refine your search further by using the person's full name in quotes and by choosing a date range as close as possible to the date of publication. The abstract may not include the name of the person for whom you are looking as all obituaries published on that day are included in the document. If you're not completely satisfied with your purchase, visit www.mypqa.com.

The Herald offers articles from July 1, 1991 to the present as part of the newspapers website: www.heraldonline.com. You can search on any topic, by author or date for free but there is a small fee charged to access the full article and print it out. The main purpose of the archive is to provide an additional service to our customers. In addition, the small fees charged help offset the cost of maintaining the archive. We hope you will find this new service of value and feel free to contact us with your comments.

You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:

Preview - The free Preview provides bibliographic information about the article, such as author and publication date, and a brief summary. This format contains no photos.

Full Text - The Full Text version includes the citation and abstract, along with the complete text of the article. This format contains no photos.

If you still have questions after checking the frequently asked questions, please contact Customer Service. Please keep in mind that assistance is available only for technical and account-related issues. Research assistance is not provided.