Located on the main floor of the McLaughlin Library and on the web at www.learningcommons.uoguelph.ca, learning services provides a comprehensive time-management program, complete with print resources, workshops, an innovative web-based workshop, physical resources such as calendars and timetables, and individual counselling. Not only did [Maryann Kope] introduce me to three of the program's peer helpers, but she made no mention of the fact that I was 10 minutes late for the meeting.

Take, for example, Lauren Crabbe, a peer helper and fourth-year commerce student. Clearly chosen for her reassuring smile and her confident grasp of the issues at hand, she explains that peer helpers are able to offer course-specific time management and learning strategies in a non-threatening, non-judgmental environment, where the focus is on the process of learning to manage one's schedule rather than the disastrous set of mid-terms that may have precipitated the student's visit.

Leading Crabbe and her fellow peer helpers are Ashlee Cunsolo, the program's peer supervisor and Julia Bubrin, the assistant peer supervisor.