The Customer Service staff of The Grand Rapids Press online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The Grand Rapids Press online archive, we offer the following answers to some of the most commonly asked questions:

• What is available in the archive?
  
  
• What is not contained in the archive?
  
  
• Where is the photo/illustration/chart?
  
  
• How do I purchase articles online?
  
  
• What forms of payment are accepted for purchasing articles?
  
  
• What is your refund policy?
  
  
• What is ProQuest Archiver (PQA)?
  
  
• How do I order back issues of Grand Rapids Press?
  
  
• How do I get reprints of an article that appeared in Grand Rapids Press?
  
  
• How do I get reprints of a photo that appeared in Grand Rapids Press?
  
  
• How do I get better search results?
  
  
• What part of the article is actually searched for my search term?
  
  
• How do I browse articles that appeared on one specific day?
  
  
• What if I can't find my article?
  
  
• How do I find an obituary?
  
  
• How do I request permission to reprint an article that appeared in the Grand Rapids Press?
  
  
• I'm having trouble finding an article. Do you have search assistance?
  
  
• What formats are available for viewing an article?
  
  
• How do I get a print subscription to Grand Rapids Press?
  
  
• What if I have a question that cannot be answered by the Frequently Asked Questions?
  
  

Grand Rapids Press archive includes locally written articles from 5/29/1990 through the present.

Grand Rapids Press archive does not include advertising.

The Archives do not include:

• Advertising
• Photographs or Graphics

Only text is included in the current archives 1990 - present. Photos, charts, illustrations and other graphics are not included. Please see What is not contained in the archives? for more information.

Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.

You may choose to print the document or save it for your personal review later on.

Accepted forms of payment for purchasing articles:

(Billed by ProQuest Archiver)

Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at mypqabilling@pqarchiver.com.

Refunds for passes will be pro-rated based upon duration since purchase and usage.

No refunds can be given more than 60 days following the original purchase date.

ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.

Currently, we do not offer this service.

Currently, we do not offer this service.

You may request reprints of Photos by mailing a note containing your name, address, daytime ph one number, day and date of the issue, and a check or money order for the appropriate amount t o:
    Grand Rapids Press Library
    155 Michigan NW
    MI-49503

You may also request reprints of photos by calling:
(616)222-5474
Photo reprints are $25 per copy.
All reprints are subject to availability.

Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.

Using AND narrows the search, using OR broadens the search, and using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results. WITHIN and ADJ controls how close your search terms must be to one another. ADJ also checks that words found are in the same order as in your search expression. For more detail, visit Search Tips.

The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.

On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.

Please review the Search Tips for helpful information, as well as How do I get better search results?. Unfortunately, we are unable to provide research assistance for the archives.

For the current full text archives:
To search for an obituary use the Advanced Search; next, in the Headline prompt box list the person's name this way:
  first name pre/3 last name
    Example: john pre/3 doe.
(Using the proximity of pre/3 tells the system to find the first name 3 words before the last name; this takes into account the use of a middle initial or a nickname.)

The Grand Rapids Press does not routinely approve reproduction of its content on Web sites other than Michigan Live. Special exceptions require advance approval of Mike Lloyd, editor of The Press. Please email all such requests to Chuck Chiavarini, newsroom systems editor of The Press, at cchiavarini@gr-press.com.

You are welcome to link to Grand Rapids Press articles posted anywhere on Michigan Live. However, please realize that Michigan Live does not maintain a permanent record of stories from The Press. Therefore, links will expire in 30 days or less.

Currently, we do not offer this service.

You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:

Preview - The free Preview provides bibliographic information about the article, such as author and publication date, and a brief summary. This format contains no photos.

Full Text - The Full Text version includes the citation and abstract, along with the complete text of the article. This format contains no photos.

To subscribe to Grand Rapids Press Click here.

If you still have questions after checking the frequently asked questions, please contact Customer Service. Please keep in mind that assistance is available only for technical and account-related issues. Research assistance is not provided.

© 2006 The Grand Rapids Press. All rights reserved.