At Chelsea Milling, maker of Jiffy baking products, company president Howdy Holmes says that even though reading might not be required to perform some entry-level tasks, workers must have rudimentary reading and writing skills to fill out the proper paperwork at the placement agency Jiffy uses. "What's wrong with doing it right and asking that it be done right?" Detroit real estate developer Kathy Makino, who renovates and operates rental apartment buildings in the city, sees firsthand the problem of adult reading deficiencies.