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The Customer Service staff of The Christian Science Monitor online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The Christian Science Monitor online archive, we offer the following answers to some of the most commonly asked questions:

What is available in the archive?
The Christian Science Monitor historic archive includes images of locally written articles, photos, graphics and advertisements as they originally appeared in The Christian Science Monitor from November, 1908 through December, 1980.

What is not contained in the archive?
The Christian Science Monitor historic archive was digitized from microfilm and a few issues are not available.

Where is the photo/illustration/chart?
The historical archives (1908 - 1980) do contain many graphics, however, some photographs are blocked due to copyright concerns.

How do I purchase articles online?
Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.

You may choose to print the document or save it for your personal review later on.

Please note that article packs or pricing plans from the csmonitor.com archive are not valid for use with the Historic Archives and vice versa, due to the difficulties of merging two payment databases while keeping your personal data private and secure.

What forms of payment are accepted for purchasing articles?
Accepted forms of payment for purchasing articles:

VISA Master Card American Express Discover/Novus
(Billed by ProQuest Archiver)

What is your refund policy?
Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at mypqabilling@pqarchiver.com.

Refunds for passes will be pro-rated based upon duration since purchase and usage.

No refunds can be given more than 60 days following the original purchase date.

What is ProQuest Archiver (PQA)?
ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.

How do I get reprints of an article that appeared in The Christian Science Monitor?
Please visit http://www.csmonitor.com/aboutus/copyright.html for information on article reprints.

How do I get reprints of a photo that appeared in The Christian Science Monitor?
Please visit http://www.csmonitor.com/aboutus/copyright.html for information on photo reprints.

How do I get better search results?
Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.

Using AND narrows the search, using OR broadens the search, and using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results. WITHIN and ADJ controls how close your search terms must be to one another. ADJ also checks that words found are in the same order as in your search expression. For more detail, visit Search Tips.

What part of the article is actually searched for my search term?
The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.

How do I browse articles that appeared on one specific day?
On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.

What if I can't find my article?
Please review the Search Tips for helpful information, as well as How do I get better search results?. Unfortunately, ProQuest Archiver is unable to provide research assistance for the archives. However, more information is available here.

How do I find an obituary?
The Christian Science Monitor does not publish death notices, but does publish articles on the passing of notable people. One way to find such an article is to search the person's last name and "dies" or "death".

For example, for John Doe, you would search this way:

Doe and dies
Doe and death

Or try a more complicated method:

Use the Advanced Search and in the search box list the person's name this way:

first name pre/3 last name
Example: john pre/3 doe

(Using the proximity of pre/3 tells the system to find the first name 3 words before the last name; this takes into account the use of a middle initial or a nickname.)

I'm having trouble finding an article. Do you have search assistance?
Yes. Please contact:

Ben Roine
(617) 450-2392

What formats are available for viewing an article?
The Christian Science Monitor historic archive contains PDF images of articles as they appeared in the original newspaper.

How do I print a historic article image PDF so I can view it?
Please click here for instructions on printing article PDF's using Adobe.

How do I get a print subscription to The Christian Science Monitor?
To subscribe to The Christian Science Monitor, please visit http://www.csmonitor.com/subscribe.

How do I request permission to reprint an article that appeared in the The Christian Science Monitor?
Please visit http://www.csmonitor.com/aboutus/copyright.html for information on obtaining permissions to reprint and article.

How do I print an article from The Christian Science Monitor historic archive?
View the article as usual within Adobe Acrobat Reader plug-in (within the browser window). Be sure to check the image size in the lower left hand corner of the Acrobat screen. Select the print icon on the Acrobat tool bar. If necessary, use the "Graphics Select Tool" to select a part of the larger image.

To enlarge a small article select "Expand small pages to paper size" on the print dialog screen. If the document can fit on legal size paper (11" X 17") and the paper is available, click the "properties button". Within the properties dialog, select legal paper. You can use this properties dialog to select "landscape" instead of "portrait" prints as well.

To print a smaller section of a larger page use the "Graphics Select Tool" to select a portion of the article or advertisement for printing. To enlarge the page, select "Expand small pages to paper size" on the print dialog screen. To re-center the page on the paper, select "Auto-rotate and center pages".

To shrink an article for printing select "Shrink oversized pages to paper size" on the print dialog screen. The zoom percentage will be displayed below the print preview, on the bottom right of the window.

To print an article too large for one page (split the article into multiple pages) use the "Graphics Select Tool" on the tool bar to select a smaller section of the article. Select the print icon and use the expand options, or re-centering options if necessary. Repeat these steps as many times as necessary, selecting a different section of the larger image for printing each time. Often, if you use the "Zoom Out Tool" this will make selecting sections to print easier.

Note: If you enlarge or shrink the selection be sure to keep the zoom percentage the same throughout so the separate pages will line up properly.

What if I have a question that cannot be answered by the Frequently Asked Questions?
If you still have questions after checking the frequently asked questions, please contact Customer Service. Please keep in mind that assistance is available only for technical and account-related issues. Research assistance is not provided.

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