The Customer Service staff of The Hartford Courant online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The Hartford Courant online archive, we offer the following answers to some of the most commonly asked questions:

• What is available in the archive?
  
  
• What is not contained in the archive?
  
  
• Where is the photo/illustration/chart?
  
  
• Why should I pay for articles online?
  
  
• How do I purchase articles online?
  
  
• What forms of payment are accepted for purchasing articles?
  
  
• What is your refund policy?
  
  
• What is ProQuest Archiver (PQA)?
  
  
• How do I order back issues of The Hartford Courant?
  
  
• How do I purchase articles of The Hartford Courant that predate the archive?
  
  
• How do I get reprints of an article that appeared in The Hartford Courant?
  
  
• How do I get reprints of a photo that appeared in The Hartford Courant?
  
  
• How do I get better search results?
  
  
• What part of the article is actually searched for my search term?
  
  
• How do I browse articles that appeared on one specific day?
  
  
• What if I can't find my article?
  
  
• How do I find an obituary?
  
  
• I'm having trouble finding an article. Do you have search assistance?
  
  
• What formats are available for viewing an article?
  
  
• How do I print a historic article image PDF so I can view it?
  
  
• What if I have a question that cannot be answered by the Frequently Asked Questions?
  
  
• To whom should we direct comments about articles or the publication (s)?
  
  

The Hartford Courant archive includes locally written articles from 1/1/1992 through the present.

Articles prior to are not yet available online. Articles from freelance writers, The Associated Press, and other wire services are not included in the Archives.
The Archives do not include:

• Advertising
• Real Estate Listings
• Classifieds
• Legal Notices
• Weather Pages
• Charts
• Sports Statistics
• Comics

Only text is included in the current archives 1992 - present. Photos, charts, illustrations and other graphics are not included. Please see What is not contained in the archives? for more information.

The historical archives (1764 - 1984) do contain many graphics, however, some photographs are blocked due to copyright concerns.

You can search on any topic, by author or date for free but there is a small fee charged to access the full article and print it out. The main purpose of the archive is to provide an additional service to our customers. In addition, the small fees charged help offset the cost of maintaining the archive. We hope you will find this new service of value and feel free to contact us with your comments

Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.

You may choose to print the document or save it for your personal review later on. Since you have access to this document for 90 days, you may complete the same search and retrieve the document again during this time period.

Accepted forms of payment for purchasing articles:

(Billed by ProQuest Archiver)

Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at mypqabilling@pqarchiver.com.

Refunds for passes will be pro-rated based upon duration since purchase and usage.

No refunds can be given more than 60 days following the original purchase date.

ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.

Back issues are available for the last six weeks only. You may request a back issue by calling:
    Company Store
    860.241.3912

You also may write a note containing your name, address, daytime phone number, d ate of the issue, and a cheque or money order for the appropriate amount to:

    Company Store
    285 Broad St.
    Hartford, CT-06115

Cost per issue is $1.10 Monday through Saturday, and $2.35 for Sunday, this includes mailing costs

NOTE: All back issues are subject to availability.

You may request articles by calling:
    Hartford Courant Company Store
    860-241-3970
    or by email:reprints@courant.com

You also may write a note containing your name, address, daytime phone number, date of the issue, and a cheque or money order for the appropriate amount to:

    Hartford Courant Company Store
    285 Broad St.
    Hartford, CT-06115

Cost is $40.00 per page plus research.

To purchase reprints of individual articles please contact www.tmsreprints.com/forms/reprints/hartford.html

   Phone: (800) 661-2511

You also may write a note containing your name, address, daytime phone number, date of the issue, and a cheque or money order for the appropriate amount to:

   202 W. 1st Street, 10th Floor
   Los Angeles, CA-90012

Cost depends on quantity and usage.

Photos are available to purchase for last 8 years.
To purchase reprints of photos please contact www.courant.com/photos

   Phone: (800)-524-4242 x.6573 or 860.241.6573
   Email: reprints@courant.com

You also may write a note containing your name, address, daytime phone number, date of the issue, and a cheque or money order for the appropriate amount to:

   285 Broad St.
   Hartford, CT-06115

Cost for 8x10 is $39.00

NOTE: All photo reprints are subject to availability.

Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.

Using AND narrows the search, using OR broadens the search, and using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results. WITHIN and ADJ controls how close your search terms must be to one another. ADJ also checks that words found are in the same order as in your search expression. For more detail, visit Search Tips.

The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.

On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.

Please review the Search Tips for helpful information, as well as How do I get better search results?. Unfortunately, ProQuest Archiver is unable to provide research assistance for the archives. However, more information is available here.

For the current full text archives:
To search for an obituary use the Advanced Search; next, in the Headline prompt box list the person's name this way:
  first name pre/3 last name
    Example: john pre/3 doe.
(Using the proximity of pre/3 tells the system to find the first name 3 words before the last name; this takes into account the use of a middle initial or a nickname.)

For the historic article image archives, enter your search terms in the main search box, rather than the headline field.

To place a phone order, please call 860-241-6573 or fax to 860-241-3084 Orders by fax are processed with credit card only. Please include Card number and expiration date with query.

You may also send a written request with payment for at least one hour,

attn: Public research
The Hartford Courant
285 Broad Street
Hartford, CT 06115
Please include the following information:

Date of publication:__________________

Headline:__________________________

Author: ____________________________

Phone: 860.241.6573
Email: archive@courant.com

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What formats are available for viewing an article?

You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:

Preview - The free Preview provides bibliographic information about the article, such as author and publication date, and a brief summary. This format contains no photos.

Full Text - The Full Text version includes the citation and abstract, along with the complete text of the article. This format contains no photos.

Article Image - Article Image refers to a black and white scanned image of the article as it was originally printed, delivered in Portable Document Format (PDF).

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How do I print a historic article image PDF so I can view it?

Please click here for instructions on printing article PDF's using Adobe.

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What if I have a question that cannot be answered by the Frequently Asked Questions?

If you still have questions after checking the frequently asked questions, please contact Customer Service. Please keep in mind that assistance is available only for technical and account-related issues. Research assistance is not provided.

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To whom should we direct comments about articles or the publication (s)?

You can email your comments to Reader Representative at readerep@courant.com or you can call 860-241-3902.

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