The Customer Service staff of The Chicago Tribune online archive wants to help make your searching as trouble-free as possible. To ensure your continued satisfaction with The Chicago Tribune online archive, we offer the following answers to some of the most commonly asked questions:

• What is available in the archive?
  
  
• What is not contained in the archive?
  
  
• How do I purchase articles online?
  
  
• What forms of payment are accepted for purchasing articles?
  
  
• What is your refund policy?
  
  
• What is ProQuest Archiver (PQA)?
  
  
• How do I order past issues of Chicago Tribune?
  
  
• How do I request permission to reprint articles or photographs published in the Chicago Tribune?
  
  
• How do I request custom reprints of an article published in the Chicago Tribune?
  
  
• How do I request reprints of a photo that appeared in the Chicago Tribune for my own personal use?
  
  
• How do I get better search results?
  
  
• What part of the article is actually searched for my search term?
  
  
• How do I browse articles that appeared on one specific day?
  
  
• How do I find an obituary?
  
  
• What formats are available for viewing an article?
  
  
• What if I have a question that cannot be answered by the Frequently Asked Questions?
  
  

The Chicago Tribune current news archive includes the full text of locally written articles from 1/1/1985 through the present.

The archive includes:

• Obituaries
• Letters to the Editor
• Wedding Announcements
• Paid death notices from July 1, 2000 through the present

The Chicago Tribune archive also includes historic article images and death notices from 1852 - 1984.

The Chicago Tribune full text archive does not include:

• Classifieds
• Birth Announcements
• Legal Notices
• Sports Statistics
• Real Estate listings
• Weather Pages
• Advertising
• Photographs
• Charts
• Comics

The Chicago Tribune historic article image archive does not include articles from 10/1/1854 - 12/31/1860 or from 1/1/1870 - 12/31/1874.

Paid death notices prior to July 1, 2000 (death notices from years prior to 1985 can be found in the historic archive.

Advice for new users: After you do a search, a screen will come up with the results of that search. You may view a summary of the document for free. Once you determine which document you would like to view, click on the icon with the '$'. If you are a new user, you will be taken to a pricing page, where you can choose the plan to purchase. After deciding which plan best fits your needs, you will be taken through the purchase experience. After confirming your purchase, the full text of the document will be displayed.

You may choose to print the document or save it for your personal review later on. Since you have access to this document for 90 days, you may complete the same search and retrieve the document again during this time period.

Accepted forms of payment for purchasing articles:

(Billed by ProQuest Archiver)

Customers may submit an online refund request within two hours of purchase. ProQuest will refund the full purchase price provided the customer provides an explanation of why he/she is dissatisfied with the quality of the content delivered. If more than two hours has passed, customers may contact ProQuest Customer Service by email to request a refund at mypqabilling@pqarchiver.com.

Refunds for passes will be pro-rated based upon duration since purchase and usage.

No refunds can be given more than 60 days following the original purchase date.

ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.

To request a past issue of the print edition of the Chicago Tribune or RedEye (last 60 days):

http://tribunestore.chicagotribune.com/category_s/12.htm

To request permission to reprint Chicago Tribune published articles or photos:

http://www.magreprints.com/Permission.asp

To request custom reprints of articles:

http://www.magreprints.com/quickquote.asp

To request a reprint of a Chicago Tribune photograph for personal use:

http://tribunestore.chicagotribune.com/Articles.asp?ID=109

Be specific with your search terms. If your search is unsuccessful, refine your search terms. To narrow your search, use the advanced search page to fill in date range, author, headline, or subject fields. The more information you provide, the more precise your search results will be. To get more results, select different search words or a longer date range.

Using AND narrows the search, using OR broadens the search, and using NOT excludes unwanted items. The NOT operator is useful in refining an initial query that returns a broad list of results. WITHIN and ADJ controls how close your search terms must be to one another. ADJ also checks that words found are in the same order as in your search expression. For more detail, visit Search Tips.

The basic search includes the full text of the entire article, as well as text from the headline, author field, date range, subject terms, etc. For more detail on getting good search results, visit Search Tips.

On the advanced search page, use the date range option to select the specific date, insert a "*" into the "Search for" field, and click the search button.

To search for an obituary use the Advanced Search; next, in the Headline prompt box list the person's name this way:
  first name pre/3 last name
    Example: john pre/3 doe.
(Using the proximity of pre/3 tells the system to find the first name 3 words before the last name; this takes into account the use of a middle initial or a nickname.)

You can choose the format you would like to view by clicking the icon next to the article title. Please note: Only some document formats may be available. The following formats may be available:

Preview - The free Preview provides bibliographic information about the article, such as author and publication date, and a brief summary. This format contains no photos.

Full Text - The Full Text version includes the citation and abstract, along with the complete text of the article. This format contains no photos.

Article Image - Article Image refers to a black and white scanned image of the article as it was originally printed, delivered in Portable Document Format (PDF).

If you still have questions after checking the frequently asked questions, please contact Customer Service.