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UNITED AIRLINES FIT TO BE UNTIED BY UNFRIENDLY WEB SITE
[NORTH SPORTS FINAL Edition]
Chicago Tribune - Chicago, Ill.
Author: Schmeltzer, John
Date: Sep 19, 1997
Start Page: 2
Section: BUSINESS
Abstract (Document Summary)

United Airlines' Internet nightmare is located at www.untied.com, a Web site that United tried to persuade its creator to shut down because of alleged trademark infringements. The site collects and prints, in detail, complaints about service on the world's biggest airline.

It's a Web page that proudly states: "Untied Airlines is proud to have no relation to United Airlines, which is not responsible for the contents of this Web site, apart from providing the poor service that led to all these complaints."

Open for a little more than four months, the site was created by Jeremy Cooperstock, an engineer who works for Sony Corp. It has collected dozens of complaints about what it calls rudeness, misinformation, incompetence, special-needs mistreatment and refund problems. It even contains complaints by United's best customers, it's Premier Class fliers.

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