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Frequently Asked Questions
The Customer Service staff of The Chicago Defender online archive wants
to help make your searching as trouble-free as possible. To ensure your continued
satisfaction with The Chicago Defender online archive, we offer the
following answers to some of the most commonly asked questions:
What is available in the archive?
The Chicago Defender archive includes articles from
1/1/1905 - 12/31/1975.
How do I purchase articles online?
Advice for new users: After you do a search, a screen will come up
with the results of that search. You may view a summary of the document
for free. Once you determine which document you would like to view,
click on the icon with the '$'. If you
are a new user, you will be taken
to a pricing page, where you can choose the plan to purchase. After
deciding which plan best fits your needs, you will be taken through the
purchase experience. After confirming your purchase, the full text of
the document will be displayed.
You may choose to print the document or save it for your personal review
later on. Since you have access to this document for 90 days, you may
complete the same search and retrieve the document again during this
time period.
What forms of payment are accepted for purchasing articles?
Accepted forms of payment for purchasing articles:
(Billed by ProQuest Archiver)
What is your refund policy?
Customers may submit an online refund request within two hours of purchase. ProQuest
will refund the full purchase price provided the customer provides an explanation
of why he/she is dissatisfied with the quality of the content delivered. If more than
two hours has passed, customers may contact ProQuest Customer Service by email to request
a refund at mypqabilling@pqarchiver.com.
Refunds for passes will be pro-rated based upon duration since purchase and usage.
No refunds can be given more than 60 days following the original purchase date.
What is ProQuest Archiver (PQA)?
ProQuest Archiver is an e-commerce platform for publishers to distribute their content on the Web. Visit myPQA to learn more.
How do I order back issues of Chicago Defender?
You may request an issue reprint (from 1905 to present) by contacting:
NOTE: The cost depends on the size of the requested reprints. If requsting an emailed or faxed copy, the cost is $19.95.
How do I get reprints of a page that appeared in Chicago Defender?
Page prints may be order through our custom order form or by clicking on a page print icon from any search results page. Pricing for page prints is as follows:
| Size |
Unframed |
Framed |
| 11x17 |
$44.95 |
$89.95 |
| 13x19 |
$54.95 |
$110.95 |
| 18x24 |
$69.95 |
$129.95 |
How do I get reprints of an article that appeared in The Chicago Defender?
You may request an article reprint (from 1955 to present) by email or fax from:
NOTE: The cost depends on the size of the requested reprints. If requsting an emailed or faxed copy, the cost is $19.95.
How do I get reprints of a photo that appeared in The Chicago Defender?
You may request an photo reprint (from about 1940 to present) by contacting:
NOTE: The cost depends on the size of the requested reprints. If requsting an emailed or faxed copy, the cost is $19.95.
How do I get better search results?
Be specific with your search terms. If your search is unsuccessful,
refine your search terms. To narrow your search, use the advanced search
page to fill in date range, author, headline, or subject fields. The more
information you provide, the more precise your search results will be. To
get more results, select different search words or a longer date range.
Using AND narrows the search, using OR broadens the search, and using NOT
excludes unwanted items. The NOT operator is useful in refining an initial
query that returns a broad list of results. WITHIN and ADJ controls how
close your search terms must be to one another. ADJ also checks that words
found are in the same order as in your search expression. For more detail,
visit Search Tips.
What part of the article is actually searched for my search term?
The basic search includes the full text of the entire article, as well as
text from the headline, author field, date range, subject terms, etc. For
more detail on getting good search results, visit
Search Tips.
How do I browse articles that appeared on one specific day?
On the advanced search page, use the date range option to select the
specific date, insert a "*" into the "Search for" field, and click the
search button.
How do I find an obituary?
To search for an obituary use the Advanced Search; next, in the Headline
prompt box list the person's name this way:
first name pre/3 last name
Example: john pre/3 doe.
(Using the proximity of pre/3 tells the system to find the first name 3
words before the last name; this takes into account the use of a middle
initial or a nickname.)
I'm having trouble finding an article. Do you have search assistance?
Research assistance is available by contacting:
NOTE: Research projects start at $19.95 for simple searches and increase to $50/hour if the search proves difficult.
What formats are available for viewing an article?
You can choose the format you would like to view by clicking the icon
next to the article title. Please note: Only some document formats may
be available. The following formats may be available:
Preview - The free Preview provides bibliographic information about
the article, such as author and publication date, and a brief summary.
This format contains no photos.
Article Image - Article Image refers to a black and white scanned image
of the article as it was originally printed, delivered in Portable
Document Format (PDF).
How do I request permission to reprint an article that appeared in the Chicago Defender?
Questions regarding licensing and permissions may be directed to:
What if I have a question that cannot be answered by the Frequently Asked Questions?
If you still have questions after checking the frequently asked
questions, please contact Customer
Service.
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