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Immigrants face hurdles with new care coverage
Network changes, delays vex clients
Boston Globe - Boston, Mass.
Subjects: Health insurance; Insurance coverage; Aliens
Author: Lazar, Kay
Date: Nov 5, 2009
Start Page: B.1
Section: Metro
Abstract (Document Summary)

Since Oct. 1," Delaney said, "better than 90 percent of [customer calls] have been answered by a live person within 30 seconds.

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